Senior Financials Support Analyst

🌟Join Superdrug Head Office- Make a Real Difference Every Day!🌟

📍Location: Croydon, United Kingdom

🕒Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

💷Salary: Competitive

🎉Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

✅ This job is a good fit for you if:

You an experienced IT professional who is excited about providing outstanding support for Finance System.  Passionate about delivering great customer service. Have supported a multicounty implementation of Oracle eBusiness Suite R12. You are an experienced Oracle R12 technical expert, with a history of delivering support and development to a user base distributed across Europe.

This pivotal European role could be just the opportunity for you! You will be a key part of a small but effective team supporting our mission critical Oracle Finance applications across our European business including household names such as Superdrug, Rossmann, Kruidvat, Mariaunnaud & The Perfume Shop.

Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our online & offline platform.

📅Here's the exciting bit… A day includes:

. Reporting to the Group Manager of European Finance Systems.

. Maintain effective support to the EU Finance functions as required, including the liaising across all IT functions and our external partners on the resolution of issues.

. Delivering support services which meet (and ideally exceed!) our agreed KPIs and measures.

. Provide special focus to the UK Business Units with support for several of their local Finance Applications include Bottomline (for invoices), Accurate for bank reconciliation & Experian (PTX) for Payments.

. To coordinate the provision of financial reports and analysis through the EU Finance management team and supporting staff. To manage the provision of financial management information and analysis to Corporate Finance.

. Manage the acceptance of projects into Business-as-Usual support.

. Ensure the European Finance Systems are audit compliant.

. Generate detailed customer focused initiatives, in line with the finance department strategy and support with execution. Listen to the customer and implement new ideas and ways of working which are designed to improve service considering both Online and Offline. Whilst ensuring the team prioritises actions which delight the customer/team member.

📝What you'll need:

Take pride in delivering outstanding customer service.
Have strong analytical skills.
Work smartly and efficiently whilst balancing multiple priorities.
Have a positive, can-do attitude. You will be a self-starter that doesn’t need to be micro-managed.
Have clear and concise communication skills
Have 2+ years’ experience working in a formal ITIL based support environment.
Broad understanding of Financial systems & processes including GL (General Ledger), P2P (Procure to Pay), AR (Accounts Receivable) & FA (Fixed Assets)Establish strong relationships at all levels.
Establish strong relationships at all levels.
Manage tough/complex messages with all stakeholders.
Be a role model collaboration to the team to exceed goals.
Positive attitude towards feedback, uses this to generate initiatives to meet/exceed
expectations, and shares feedback in a meaningful way.
Effectively manage the team by playing to strengths and proactively addressing its
opportunities. Ensuring everyone wellbeing & diversity is considered and celebrated.
Manage tough/complex messages with all stakeholders.
Be a role model collaboration to the team to exceed goals.
Positive attitude towards feedback, uses this to generate initiatives to meet/exceed
expectations, and shares feedback in a meaningful way.
Effectively manage the team by playing to strengths and proactively addressing its
opportunities. Ensuring everyone wellbeing & diversity is considered and celebrated.
Feel empowered to challenge across different career bands and roles. Supporting other
team members in shaping their work to do so.

✅ This job is a good fit for you if:

Proactively keep up to date with market and consumer trends in their specialism and feeds this into department strategy.

Use data and insights to challenges the status quo to keep us ahead of the competition.

Use data to inform and generate new ideas and make decisions to improve on future plans.

🛠️ Technical Skills:

. 5+ years supporting Oracle EBS R12.2.

. Ability to respond to technical incidents.

. Strong technical skills in sql, plsql, UNIX scripting, Oracle Reports, Oracle Forms, Forms Personalization.

. Good knowledge of Oracle Applications Development Standards.

. Ability to discuss functional issues with users, with a good level of understanding. 

. Experience of TOAD/Oracle SQL Developer.

🎯Desirable Skills:

Experience of working in a European environment.

Proficient in MS Excel and Word.

Support of other finance systems including Bottomline, Accurate, and Experian. .

Helping your team understand when to use AI, when to rely on human judgment, and how to combine both.

Rethinking how work gets done - Actively shifting work from repetitive tasks to higher-value activities as AI takes on routine work.

Role modelling behaviours to encourage confidence with AI. Actively developing your ability to use AI effectively and think critically about outputs.

Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion.

💡Here's what's in it for you:

33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
Company pension matching and bonus
We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
Unrivalled Learning and Development programmes
Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support

Come and be part of something special!

Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

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