Property Master Data and Compliance Administrator

🌟Join Superdrug Head Office- Make a Real Difference Every Day!🌟

📍Location:
🕒Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
💷Salary: Competitive

🎉Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our Online and Offline platform.

📅Here's the exciting bit… A day includes:

This is a pivotal role at the heart of the Estates team, acting as a bridge between property management, master data, compliance, and finance. You’ll manage the high volume of queries in the property admin inbox, ensuring prompt and thorough responses, and play a key part in the supplier change process for landlord rents and service charges. You’ll also oversee the sub-let portfolio, manage tenant changes, and ensure the Horizon database is always up to date. 

On the master data side, you’ll be responsible for the accurate setup and maintenance of property and supplier data across multiple systems (including Horizon, Oracle, and Retek), supporting both Superdrug, Savers and Three. You’ll help drive Goods Not For Retail (GNFR) compliance, support the implementation of tenant recharges, and ensure that all costs, such as service charges, repairs, maintenance, and insurance, are correctly recharged to tenants in line with lease terms. 

A typical day in this role includes: 

Managing the Property Admin inbox: monitoring, responding to, and following up on queries to completion. 
Overseeing landlord supplier changes and ensuring GNFR compliance, including obtaining documentation and setting up suppliers for payment. 
Processing rent and service charge reconciliations in collaboration with finance, and supporting payment runs. 
Maintaining and updating property and supplier data in Horizon, Oracle, and Retek, ensuring data accuracy and integrity. 
Managing the sub-let portfolio: raising rent charges, processing tenant changes, and updating the Horizon database. 
Implementing and managing tenant recharges for costs such as service charges, repairs, maintenance, and insurance. 
Supporting the property change note process (Blues) and ensuring timely, accurate processing. 
Liaising with landlord, managing agents, internal teams, and external suppliers to resolve queries. 
Producing and managing rent reports and ensuring all invoices are processed and authorised for payment. 
Providing day-to-day and project administrative support to the property management and property administration teams. 

This job is a good fit for you if: 

You have great drive and ambition to achieve, with fantastic attention to detail. 
You’re highly organised, able to balance a varied workload, and thrive under pressure. 
You have experience managing property-related accounts, including processing invoices, reviewing statements, and carrying out statement reconciliations. 
You’re confident managing large datasets and maintaining data accuracy across multiple systems. 
You’re a strong communicator, able to build relationships and liaise with a range of stakeholders – internal teams, landlords, managing agents, and external suppliers. 
You’re self-motivated, able to work independently, but also enjoy being part of a team. 
You’re comfortable with change and keen to support process improvements and new initiatives.

 
What you’ll need: 

Experience with property management databases (ideally Horizon or similar), and large ERP systems (Oracle, Retek, etc.). 
You have a background in property administration or property accounts, with hands-on experience with accounts payable, credit control, and confidence in reconciling statements of account. 
Knowledge of commercial property management. 
Strong IT skills, including Microsoft Outlook, Teams, Excel, PowerPoint, and Word, as well as experience with online and internal databases. 
Ability to build strong relationships, influence, and communicate cross-functionally at all levels. 
Experience in multi-site retail businesses and centralised finance/shared service environments is highlight advantageous. 
Ability to understand the “big picture” while maintaining an eye for detail. 

📝Key Responsibilities:

Understands customer needs and empowers others to remove any barriers to deliver great service.
Uses positive language and behaviours in all interactions with customers and colleagues, building trust and rapport.
Always prioritises actions which delight the customer/colleague.
Suggests and supports new ideas and ways of working which are designed to improve service.
Confidently communicates, challenges and gives feedback to others.
Encourages teamwork & collaboration between their own team and others.
Recognises the strengths & contribution of various teams, builds on networks to understand priorities of others and how to add value.
Seeks feedback and listens to it, takes responsibility to find positive outcomes and solutions.
Generating ideas and feeling that they can be shared both within their immediate team and also outside of the team.
Is confident using data to make tactical decisions.
Is knowledgeable about their specialism and has an awareness of their wider market and to support with the current trends in their business area.
Actively looks for new ways of working through Ai that would benefit the business and move things forward
Actively developing your ability to use AI effectively and think critically about outputs
Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion

💡Here's what's in it for you:

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
• Come and be part of something special!

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