Senior Store Fulfillment Manager

🌟Join Superdrug Head Office- Make a Real Difference Every Day!🌟

📍Location:
🕒Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
💷Salary: Competitive

🎉Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

📅Here's the exciting bit… A day includes:

•Responsible for ensuring picking, packing and dispatching processes of stores fulfilling online orders are efficient.
•Responsible for delivering fulfilment SLAs; including order turnaround time, accuracy, and delivery deadlines.
•Manage store capacity planning and workload balancing to support both in-store and online sales activities.
•Monitor productivity and optimise resource allocation (staffing, equipment, space) to achieve efficiency targets.
•Identify trends in data to drive action to improve performance
•Oversee processes for “order & collect,” “ship from store,” and returns handling.

Leadership & Team Management
•Lead, coach, and develop central and store teams to achieve KPI/SLAs
•Create a culture of performance improvement and accountability within central and store teams.
•Produce succession plans for the team linked to stretch objectives to develop the capability of the team.
•Ensure all central and field teams are trained as required and that appropriate record keeping is in place.

Customer Experience &Service Quality
•Embed process to meet/exceed customer experience ROS requirements 
•Utilise data to identify and implement opportunities. Manage exceptions and escalations related to late, missing, or incorrect orders and track/identify trends to put measures in place to improve service.

Inventory & Stock Control
•Identify and implement opportunities to maximise product availability and stock accuracy within hubs, ensuring optimum stock and buffer levels accordingly.
•Ensure sufficient audits are in place to minimising stock outs and preventing loss.

Cost Management
•Ensure hours issued are adequate to fulfil demand & meet OPH budgets, proactively managing any overspend.
•Ensure staff structures support flexibility to deal with unexpected demand.

Operational Excellence
•Implement standardised procedures for picking & packaging.
•Ensure accurate tracking is in place for operational KPIs (orders per hour, short/zero  picks, order accuracy, hours spent and develop improvement plans.
•Curious to explore and implement system, people and process opportunities to drive
performance (including leveraging automation and AI)

Peak Planning
•Responsible for producing and delivering peak plans that ensures stores are setup to meet increased demand whilst delivering against KPIs; including where needed the temporary setup and training of seasonal hubs.

Compliance, Safety & Standards
•Ensure all fulfilment activities comply with health and safety, data protection, and operational standards.
•Maintain store cleanliness, orderliness, and brand presentation in both retail and  fulfilment areas. Conduct regular risk assessments for warehouse/fulfilment zones within the store.

💡Here's what's in it for you:

• 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
• 2 staff discount codes for yourself and a family member or friend
• 30% discount on Superdrug Own Brand Products both in store and online
• Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
• Company pension matching and bonus
• We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
• Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
• We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
• Unrivalled Learning and Development programmes
• Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
• Come and be part of something special!

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