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Service & Delivery Manager - People Systems

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Why Superdrug

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

The purpose of this exciting and influential role is to provide Technology Leadership for a range People Systems across the A.S. Watson UK Businesses.

The role will be focused on the People Systems products, solutions and architecture which provide the End to End People capabilities (Onboarding, Training, Talent Management, Core HR & Payroll), with the objective of supporting the People function’s vision for Self Service HR & Paperless Personnel records.

This critical role combines several key elements including; a) being accountable to business stakeholders for operations and systems reliability b) being the recognised expert in People Systems capabilities and functionality c) owning and developing a roadmap for People Systems.

This role will lead a multidisciplinary Product Team delivering People Systems. This matrix team will include Business Analysts, Technical Resources, Project Delivery capabilities and business leaders.

Here's the exciting bit…a day includes

Key Priorities will include: 

  • Defining and delivering major upgrades to Core HR & Payroll Systems
  • Digitising our employee’s engagement with People Systems
  • Ensuring best in class system availability and service

Key Responsibilities

  • Operations
    • Maintain effective support to the business as required, including liaison and communication across all IT and business functions on the resolution of issues.
    • Define and report against KPIs
    • Participation in IT/Business governance meetings and other meetings as requested
    • Represent People Systems changes at the IT Change Advisory Board

  • Expertise
    • Be the recognised expert in People Systems system design, processes and capabilities
    • Maintain deep understanding of business processes and technology solutions available
    • Systemically document both Business Process and Technology
    • Keep up to date with changes in People Systems technologies

  • Change
    • Create an engaging and compelling vision and strategy for People Systems
    • Own and develop the People Systems road map
    • Overall business responsibility for the review, sign-off and acceptance of IT Application projects
    • Defined, and manage the cross functional People Systems Steering Group
    • Run projects to deliver IT Change

What you’ll need to succeed


  • Deep understanding of People systems and HR related business processes within a large multisite & multi BU business (~5 years’ experience in People Systems)
  • Recent experience of Oracle EBusiness Suite – R12.1
  • Genuine interest in the use of technology to transform a Retail business
  • Able to thrive in an ambiguous setting where self-motivation and self-starting is critical
  • Able to demonstrate a rigorous, detailed and process driven approach to work
  • Strong business solution and analysis skills
  • Proven ability to create a compelling vision and strategy
  • Proven track record in delivering initiatives, improvements and efficiencies
  • Outstanding Stakeholder management, communication, influencing and leadership abilities


  • Project Management (PMP, Prince 2) - Practitioner
  • TOGAF Certified
  • ITIL Practitioner

Here’s what’s in it for you

• Great Benefits including pension, medical & car allowance
• Working in a stylish, modern and collaborative office right by East Croydon station
• On-site beauty treatments, table tennis and café with a fantastic selection of hot and cold food every day
• Health and beauty giveaways from suppliers

Come and be part of something special.

Qualifications - preferred but not essential

  • Project Management (PMP, Prince 2) - Practitioner
  • TOGAF Certified
  • ITIL Practitioner


Superdrug Head Office,51 Sydenham Road,CROYDON,CR0 2EU


Apply now to become part of more

By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.