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Oracle Financials Support Analyst

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Why Superdrug

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Are you an experienced IT professional who is excited about providing outstanding support for Finance Systems? Are you passionate about delivering great customer service? Have supported a multicounty implementation of Oracle eBusiness Suite R12?  Are you an experienced Oracle R12 technical expert, with a history of delivering support and development to a user base distributed across Europe?

This pivotal European role could be just the opportunity for you! You will be a key part of a small but effective team supporting our mission critical Oracle Finance applications across our European business including household names such as Superdrug, Rossmann, Kruidvat, Mariaunnaud & The Perfume Shop.

Here's the exciting bit…a day includes

  • Maintain effective support to the EU Finance functions as required, including the liaising across all IT functions and our external partners on the resolution of issues.
  • Delivering support services which meet (and ideally exceed!) our agreed KPIs and measures.
  • Provide special focus to the UK Business Units with support for a number of their local Finance Applications include Bottomline (for invoices), Accura for bank reconciliation & Experian for Payments
  • To coordinate the provision of financial reports and analysis through the EU Finance management team and supporting staff. To manage the provision of financial management information and analysis to Corporate Finance.
  • Manage the acceptance of projects into Business as Usual support
  • Ensure the European Finance Systems are audit compliant

What you’ll need to succeed

General Skills

  • Take pride in delivering outstanding customer service
  • Have strong analytical skills. Work smartly and efficiently whilst balancing multiple priorities
  • Have a positive, can-do attitude. You will be a self-starter that doesn’t need to be micro-managed
  • Have clear and concise communication skills
  • Have 2+ years’ experience working in a formal ITIL based support environment
  • Broad understanding of Financial systems & processes including GL, P2P, AR & FA

Technical Skills

  • 5+ years supporting Oracle EBS R12.2
  • Ability to respond to technical incidents
  • Strong technical skills in sql, plsql, UNIX scripting, Oracle Reports, Oracle Forms, Forms Personalisation’s, FNDLOAD, and BI Publisher
  • Good knowledge of Oracle Applications Development Standards
  • An understanding of the underlying database schemas and relationships between objects
  • Ability to discuss functional issues with users, with a good level of understanding
  • Experience of Oracle Discoverer user and admin. Able to design EUL and reports
  • Experience of TOAD/Oracle SQL Developer

Nice to have

  • Experience of working in a European environment.
  • Oracle UPK
  • Proficient in MS Excel and Word.
  • Support of other finance systems including Bottomline, Accura, Experian etc…
  • Knowledge of Oracle HCM applications.

Here’s what’s in it for you

• Great benefits, holiday, pension & bonus opportunity  
• Working in a stylish, modern and collaborative office right by East Croydon station
• On-site beauty treatments, table tennis and café with a fantastic selection of hot and cold food every day
• Health and beauty giveaways from suppliers

Come and be part of something special!


  • 5+ years supporting Oracle EBS R12.2
  • Ability to respond to technical incidents
  • Strong technical skills in sql, plsql, UNIX scripting, Oracle Reports, Oracle Forms, Forms Personalisation’s, FNDLOAD, and BI Publisher
  • Good knowledge of Oracle Applications Development Standards
  • An understanding of the underlying database schemas and relationships between objects
  • Ability to discuss functional issues with users, with a good level of understanding
  • Experience of Oracle Discoverer user and admin. Able to design EUL and reports
  • Experience of TOAD/Oracle SQL Developer

Location

Superdrug Head Office,51 Sydenham Road,CROYDON,CR0 2EU

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By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.

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