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Healthcare Apprentice (Retail)

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**Recruiting now for January 2020**

Why Superdrug?
Passionate about health and wellbeing? Love delivering exceptional Patient care? As a Superdrug Healthcare Apprentice, you’ll support the Pharmacy team to deliver great service to customers.  In a fast-moving environment, you’ll know how to have fun too, while keeping the pharmacy’s performance on track.

We’re a team that puts our customers and our teams at the heart of everything we do.  At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference.  We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling!


Here's the exciting bit…a great day includes
You will work with the team in store helping and serving customers, giving appropriate advice on products, ensuring shelves are stocked and the store is welcoming and attractive.

Duties will include:
• Understanding what the Superdrug customer wants
• Demonstrating exceptional customer service
• Understanding the business and maintaining the brand reputation
• Resolving customer queries
• Using knowledge to promote products to customers
• Adhering to all policies and procedures

Your training will take place in store over the 1st 12 months, so no college days and no homework! At the end of your training period you will complete a discussion around your experiences, a multiple - choice test and an observation within your role. You will be supported throughout by your team and your assessor to achieve your Customer Service Level 2 qualification.

 

Upon successful completion of your Apprenticeship you will receive:

• A nationally recognised Customer Service Practitioner Level 2 Diploma
• A Buttercups Healthcare Assistant Level 2 (MCA)
• An in depth knowledge of the products we sell
• Fantastic customer service skills
• Increased confidence and ability in dealing with the public
• Insight in to how a retail pharmacy business operates

What you’ll need to succeed
• Confidence working with people
• Hard working and looking for variety and a fast paced working environment
• Can think on your feet
• Want to develop new skills
• Are a real team player
• Have a strong work ethic and flexible approach
• Have an interest in retail business
• Are ambitious and keen to progress
• Are committed to achieving your qualification

You qualify if ...
• You have a minimum of Grade C / 4 GCSE (or equivalent) in English 
• You have a minimum of Grade C / 4 GCSE (or equivalent) in Maths
• You are NOT currently at college or 6th form and are available for full time shifts
• You HAVEN'T completed a Customer Service apprenticeship before
• You DON'T already have a degree or completed a term or more at University
• You are eligible to work in the UK

Success in this role will enable you to take your next step with us, as we have a strong desire to promote from within and reward the highest achievers.

Here’s how you are rewarded
Up to 28 days holiday

• Up to 30% discount for you and a nominated friend and family member

• Great sales incentives

During your Apprenticeship you’ll also receive a staff discount and loyalty card that gives you up to 30% off products and services in store and also includes a loyalty points scheme. This is as well as online access to discounts and cash back with other retailers, all subsidised by Superdrug. As an Apprentice, you can also apply for an Apprenticeship NUS card, which gives 10% discounts at participating outlets!

Hours: 30 hours per week on a 13 month contract

Salary: from £5.60 per hour

Come and be part of something special!

Location

21 & 23 Market Way,COVENTRY,CV1 1DL

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Apply now to become part of more

By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.

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