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Warehouse Operations Manager

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Why Superdrug

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer?

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Job Purpose

To effectively lead the Site Services, Stock Maintenance, Goods In and Replenishment management teams across all shifts by creating a collaborative environment which enables innovative thinking and problem solving to develop. Inspires your team to be customer focused to meet the overall SLA’s within a specified budget whilst striving to be results driven through continuous improvement of KPI’s.

To be the main senior point of contact for all issues relating to Site Services, Stock Maintenance, Goods In and Replenishment.

Here's the exciting bit…a day includes

Oversee the day to day management of the site services, stock maintenance, and replenishment functions including, Site and Facility Services, Stock Control, Goods In and FLT.

Work closely with the Distribution Operations Manager, Shift Managers and Transport Manager to ensure the overall functions are aligned to ensure customer service standards are delivered within budget.

Coach and develop your direct reports, conducting meaningful PDR’s and supporting personal development at every opportunity. Ensure objectives and development plans are communicated and cascaded through the management structure so all team members are clear on how to deliver.

Lead and engage your teams in the delivery of the site services, stock maintenance, goods in and replenishment strategy and any new projects, initiatives or innovations.

Utilise the management structure to promote an environment where successes are recognised and celebrated with individuals.

Work collaboratively with the DC People Team to identify and manage performance opportunities in a constructive and supportive way.

Be an advocate for the advancement of strong succession planning, development of talent and training opportunities within the Site Services, Stock Maintenance, Goods In and Replenishment teams.

Work collaboratively and in partnership with Warehouse Operations Managers and Distribution Operations Manager across all DC and transport networks to ensure continuity, optimising of productivity and to share best practice.

Drive KPI’s and productivity across the site to include costs, accuracy, shrinkage and recycling revenue agreeing formal measures and controls amongst the team. Lead and encourage a culture of continuous improvement to push DC performance and KPI’s.

Responsibility for day to day budget control and longer-term cost reduction activity within Site Services, Stock Maintenance, and Replenishment functions including Site and Facility Services, Stock Control, Goods In and FLT.

Lead the collaborative partnership with the Distribution Operations Manager to ensure that the Stock Management on site meets all auditor requirements and PI is conducted as required.

Drive Health and Safety accountability across the site as well as within your specific functions. Work collaboratively with the Health and Safety team to maintain high levels of safety on the site and providing consistent focus on staff wellbeing.

Continuously review the labour model ensuring resources and supplier contracts meet business requirements.

Develop and maintain effective relationships with key stakeholders within Supply Chain Operations to help drive DC performance.

To maintain overall responsibility of the day to day running of the Site and Facility Services, Stock Maintenance and Replenishment functions and be the main senior point of contact for all issues relating to Site Services, Stock Control, Goods In and FLT functions.

Key Stakeholders

External - Consultants, Third-Party Logistics, Suppliers and Resource Providers

Internal – Distribution Operation Manager, Warehouse Operations Managers, Category Managers for Supply Chain, Supply Chain Operations, Regional General Managers, Area Managers, Store Operations Teams, Security and Shrink Managers and People Team.


 Stock Control Shift Manager
Shift Managers

Key Health and Safety Responsibilities:

 Your duties as an employee are to:

Take reasonable care of the health and safety of yourself and of others who may be affected by what you do or do not do at work

Cooperate with the employer on health and safety matters

Not misuse any equipment that is provided for safety purposes (e.g. fire extinguishers or safety goggles)

Follow instructions from the employer on health and safety matters and attend relevant health and safety training;

Report hazards and defects observed in the workplace; and

Report any accident, injury or near miss in the workplace.

What you’ll need to succeed:

Ability to motivate, influence and manage others to deliver change

Ability to collaborate and work as part of a cross functional team

Demonstrates a proactive, ‘can do’ attitude

Strong numerical, analytical and presentation skills

Coordinates activities and resources to deliver overall objectives

Strong communication skills to lead a team to achieve objectives and to influence peers.

Demonstrates the ability to prioritise

Can translate broad business objectives into actionable change through leveraging the management structure

Can objectively challenge ways of working to seek improvements in productivity and drive efficiencies  

Understanding of how changes in one business area impacts others

Ability to understand and maximise the benefits of supply chain systems

Come and be part of something special.



Stadium Way,South Elmsall,PONTEFRACT,WF9 2XR


Apply now to become part of more

By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.