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Senior Research Manager

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Join our amazing team with us today to start your new career


Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Role Purpose:

The Senior Research Manager will be responsible for the planning, development and delivery of Superdrug’s rapidly growing in-house research activity, generating high quality insights which drive action both for our internal teams and external clients.

A typical day in this role includes:

Designing, leading and overseeing research projects that deliver timely, relevant insights, employing a range of quant and qual methodologies appropriate to each task.

Engaging with key external clients – including major household name brands in Beauty and FMCG – to build strong working relationships and secure new research projects.

Building knowledge of the business and wider retail market to ensure research project outcomes are targeted, relevant and actionable.

Presenting and sharing insights with external and internal decision makers, including Superdrug directors, to ensure opportunities are acted upon and to further build on the reputation of the Research team. 

Working collaboratively with other members of the Insights team to develop the team’s strategy.

Ensuring the team is using the latest research tools and methodologies, keeping up to date with sector trends and continuously seeking improvements to existing approaches.

Providing leadership for the Research team members; providing mentoring and training on an ongoing basis to support their development.

Ensuring all research activities are conducted in accordance with legal and privacy requirements.

Stakeholders include: 

Internal – Buying, Marketing, CRM, E-Commerce, Merchandising, Store Teams, Commercial Finance 
External – Suppliers (Multinational FMCG companies) and Research Agencies

This job is a good fit for you if:

You are passionate about the potential of research to drive change
You enjoy making a difference and want to be part of a rapidly growing, award-winning team
You want a varied workload with wide-ranging research topics from diverse clients
You can engage positively and enthusiastically with colleagues and clients
You can tell stories through insights and identify opportunities
You can present ideas confidently to inspire others
You take a proactive and hands-on approach
You have a passion for junior team members’ development
You can work at a fast pace, in an everchanging environment

What you’ll need:

A strong background in conducting end-to-end research projects with proven results
Experience in line managing researchers as part of a team
Experience in qualitative and quantitative research methodologies (including questionnaire design, sampling, discussion guides)
Experience in client relationship management and proposal writing
Experience of drawing out insightful, actionable findings from data
Excellent communication skills (both written and spoken) 
Excellent project management skills

Retail, marketing or FMCG experience (client or agency side)

Here's what's in it for you

33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.

We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Currently we are working from home in line with government guidelines When we are able  you will be working in a stylish, modern and collaborative office close to East Croydon Station
Company pension matching and bonus
Unrivalled Learning and Development programmes
Come and be part of something special.
Hours: 37.5 | 9.00am - 5.30pm


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Superdrug Head Office,51 Sydenham Road,CROYDON,CR0 2EU


Apply now to become part of more

By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.