Senior Infrastructure Support Engineer

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Infrastructure Services Team (Infrastructure Engineers) provide support, stability, integrity, and enhancement of the A.S. Watson (UK) business based in the UK. The job holder will help the Infrastructure Services Manager deliver the IT Infrastructure Services for Head Office and Field Based customers.  

Here's the exciting bit…a day includes

Working with the Infrastructure Services Manager provide support and training to the Infrastructure Service Team at Head Office to ensure services are fit for purpose, meet the agreed service levels and are of excellent quality.
Ensuring there are necessary resources available day to day to meet the service levels
Help manage performance of Service Suppliers to ensure their services meet the contractual obligations.
Continually identify opportunities to improve the Infrastructure service offering to bring efficiencies in the way the team operates.
Deliver small Infrastructure projects.
Provide administration, support and management of the A.S. Watson (UK) production environments.
Responding and resolving issues that affect internal and external customer system availability
Provide highly specialised technical expertise to support and maintain multiple environments and demonstrate an awareness of the associated A.S. Watson (UK) IT Services.
Partner with the various technical teams to develop and implement solutions.
Partake in out of hours call rota
Conduct complex technical analysis to resolve system problems, ensuring procedures and processes are followed and or enhanced for system changesSystems and processes change the way in which we do things from time to time, but the task remains the same. Try to keep it top level.

This job is a good fit for you if:
You are a motivated individual, capable of taking ownership for critical infrastructure systems.
You are a pragmatic thinker who can effectively work in or with support teams delivering infrastructure solutions.
You take the lead in a team to deliver excellent service.
You have excellent communication, documentation, and workflow skills.
You have analytical and logical approach to problem solving.
You have excellent and proven customer service skills with a focus on the customers experience.
You have a flexible approach and a willingness to learn and apply new skills and technologies.

What you’ll need:
2-3 years’ experience working in a busy support team at 2nd / 3rd line level.
Experience of providing support and an understanding of the challenges of the retail sector.
Experience in managing 3rd party suppliers.
Experience providing technical and user focused documentation.
Experience of taking the lead in a support team
A Technical background with hands-on experience
MS Windows 7 & 10, Server 2008 - 2019
Office 365 Cloud Support
Understanding of Active Directory and Microsoft core services, Group Policy, DNS and DHCP
Understanding of VPN and experience of Junos Pulse, Pulse Secure, Juniper and user authentication solutions.
Dell storage, server and workstation
Mobile Application/Device Management
Enterprise endpoint security experience
LAN and WAN troubleshooting
IP Voice and Telephone support
Basic understanding of Microsoft SQL and Oracle.
Service Now or Top Desk.
Microsoft In-Tune
Windows Defender, Kaspersky AV or similar
SAN Storage experience
Apple Mac, iPhone and iPad devices.
Adobe Creative Suite.
Virtualisation using VMWare
VEEAM or similar solution
Forefront Threat Management Gateway (TMG)

Here's what's in it for you

33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.

We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Currently we are working from home in line with government guidelines When we are able  you will be working in a stylish, modern and collaborative office close to East Croydon Station
Company pension matching and bonus
Unrivalled Learning and Development programmes
Come and be part of something special.
Hours: 37.5 | 9.00am - 5.30pm

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