Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
Here's the exciting bit…a day includes
Delivering ad-hoc investigation and analysis projects on customer experience survey data for internal stakeholders
Delivering end-to-end research projects, including but not limited to focus groups, workshops, in-store research activities and in-depth interviews
Managing, administering and delivering the ongoing “speed dating” customer focus groups, enabling colleagues within the business to connect with Superdrug customers directly
Delivering and presenting analysis and actionable insight to the Buying functions/Suppliers which are commercially viable and deliver a material impact
Supporting Insight colleagues to deliver high quality research projects for both internal clients and external suppliers. Working collaboratively to generate actionable, evidence-based recommendations and presentations
Working with the Research Apprentice on delivery of scheduled reports on customer experience measurement, across multiple channels and touchpoints.
Acting as a mentor to the Research Apprentice; providing training on an ongoing basis. Act as a role model, always demonstrating best practice in the role.
Proactively seeking out wider market research reports and mine research tools for additional supporting insight, to provide concise and relevant information to key internal stakeholders
Continuously improving existing reporting methods within the Superdrug business. Improve the efficiency of existing reporting methods using advanced techniques in Microsoft Excel, VBA and the provision of Tableau dashboards.
Leading in finding and sharing “killer insights” which enable the business to explore opportunities
What you’ll need to succeed
Minimum 2 years’ experience in a similar research or customer insight role
University graduate in a discipline with significant content in research methods and/or quantitative analysis.
Strong Retail / FMCG experience
Strong experience of qualitative and quantitative research (client or agency side) both face to face and online
Strong experience of using online research tools for survey creation, execution and analysis
Experience of data visualisation tools, esp. Tableau
Advanced Excel, VBA desirable
Strong evidence of driving £ROI from the utilisation of customer insight
Strong presentation skills and experience in generating and sharing meaningful customer insights across business categories and multiple stakeholders (up to director level) to drive business decisions and trading plans
Expert in managing multiple projects and stakeholders and driving action from insights shared
Evidence of mentoring of other analysts
Key skills: initiative, analytical, commercial, communication, negotiation, stakeholder management, presentation
Here's what's in it for you
33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.
We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Working in a stylish, modern and collaborative office close to East Croydon Station 3 days a week, 2 days remote
Company pension matching and bonus
Unrivalled Learning and Development programmes
Come and be part of something special.
Hours: 37.5 | 9.00am - 5.30pm
Location: East Croydon
Apply now to become part of more
By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.Apply