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Credit Controller

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Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Role Purpose:
Responsible for ensuring the collection of debt is undertaken in a timely and professional manner in line with the Credit Control Policy across Superdrug and Savers. The Credit Control role will be required to work with closely and collaboratively with many other functions within the business (to ensure optimal cash inflow whilst mitigating bad debt risks).
This role reports to the Credit Control Manager for AS Watson Health & Beauty UK.

Here's the exciting bit…a day includes

  •Interacting with a variety of internal and external stakeholders: Commercial Buyers, Property, internal Audit, and IT functions, alongside a wide range of customers and suppliers across the business.  

•Managing a portfolio of high volume and multi value accounts, with a strong ability to prioritise own workload with a proactive approach to managing potential future debt.
•Regularly liaising with customers for payment of overdue invoices and undisputed amounts. 
•Proactively responding to and resolving stakeholder and customer queries and to ensure they are escalated to the relevant team in a timely manner through to resolution.
•Ensuring all collection notes are clearly and accurately updated and maintained
•Accurately recording cash forecasts to reflect payment expectations
•Supporting the continual development of processes and procedures to improve efficiency 

This job is a good fit for you if:

 •You’re a real self-starter and can take initiative to deliver results for our customers 
•You have a passion for delivering great service to your stakeholders and have high levels of integrity
•You understand the importance of your role in the team and how it impacts the customer
•You are good at building strong collaborative relationships 
•You are comfortable challenging the status quo and sharing ideas with the team
•You are excited by finding ways to improve process and making things easier for the team 
•You have strong attention to detail and can see the ‘big picture’
•You get satisfaction though finding creative solutions to issues 
•You can work at a fast pace, in an everchanging environment.

What you’ll need:
•Solid previous credit control/collections experience, a confident telephone manner with excellent written and verbal communication skills
•Demonstratable experience in B2B Collections environment.
•You will understand the core principles of accounts receivables practices
•You will have a working knowledge of Microsoft Excel to intermediary level (pivots and look ups) and Microsoft Teams
•A keen eye for detail and a passion for finance 

Here's what's in it for you 

33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.

We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Working in a stylish, modern and collaborative office close to East Croydon Station
Company pension matching and bonus
Unrivalled Learning and Development programmes
Come and be part of something special.
Hours: 37.5 | 9.00am - 5.30pm



Superdrug Head Office,51 Sydenham Road,CROYDON,CR0 2EU


Apply now to become part of more

By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.