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Superdrug Mobile Operations Coordinator

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Join our amazing team with us today to start your new career


Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit…a day includes

Superdrug Mobile

Role Purpose:
Supporting the wider Superdrug Mobile and retail operations team via reporting on; sales, initiatives, commission, and trials/programs. Being the Superdrug Mobile contact for general store queries and being the voice of Superdrug Mobile across internal channels (eg The Hub) to keep the retail team up to date with important Superdrug Mobile information. Responsible for day-to-day audit/legal processes such as; DSRs, Chargebacks, Refunds etc.

A typical day in this role includes:
You will communicate with many key people throughout the business including but not limited to; our retail operations team, payroll, legal, customer services and the immediate mobile team.
Your typical day will be lots of collaboration, data analysis, compliance and reporting in the form of tasks such as:
Reporting to Area Managers, Stores & RGMs on key sales information and initiatives
Submitting the weekly commission details to payroll
Responding to and providing any customer DSR requests within the stated timeframe
Compiling slide decks for Superdrug Mobile weekly meetings
Minute taking and managing the actions of key meetings/projects in the Superdrug Mobile team
Responding to store queries for additional support and items
Researching options for initiatives inclusive of compiling quotes and looking at external trends/successes
Keeping trackers of spend and raising all PO’s for the team
Compliance on PSA tracker for the team across all initiatives

This job is a good fit for you if you:

Are highly organised and able to respond quickly to ever changing needs/wants of the business
Get satisfaction from analyzing success/opportunities and having input in future projects
Enjoy variation
Like to take your own initiative and have a voice in a team
Know you add value through supporting others and providing people with the tools to do their jobs well
Are good at collaborating with others
Get energy from working in a fast paced and challenging environment

What you’ll need:

An ability to prioritise workload
To be comfortable with liaising with key stakeholders across the business
An intermediate or higher level of excel expertise
A competent understanding and use of the Office 365 suite
Good PowerPoint skills
Strong verbal and written communication skills

Here's what's in it for you

33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.

We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Company pension matching and bonus
Unrivalled Learning and Development programmes
Come and be part of something special.
Hours: 37.5 | 9.00am - 5.30pm


For information on how we manage and store your data please go to

Desired/not essential

Strong Excel Skills

Office 365 experience



Superdrug Head Office,51 Sydenham Road,CROYDON,CR0 2EU


Apply now to become part of more

By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.