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Healthcare Operations Coordinator

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Join our amazing team with us today to start your new career


Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit…a day includes


This is a part time role for 12 months, 22.5 hrs Wed to Sat, working 1 in 3 Sat 8-12 only.


 Key Responsibilities

•Coordinating, collating and reporting information from our store teams to our central teams to enable reward and resource management
•Coordinating, collating and reporting information from our customer service teams to our central teams to enable central teams being clear about customer feedback
•Collating regular reporting and sharing with the team
•Coordinating, collating and reporting information from Friendly User trials and share with the wider team
•Weekly review of the online customer journey, inclusive of feeding into the overall roadmap for enhancements
•Updating and maintain work instructions, Terms & Conditions and help documentation
•Training administration duties such as hotel, travel bookings and collation of supporting materials
•Evaluation of refund reasoning and flagging to wider team when there are concerns
•Diary management, organising meetings and supporting tasks for General Manager of Superdrug Mobile/Insight
•General administrative and clerical support as required, being hands on and assist the team with day to day tasks
•To be flexible in regard to work requirements in order to maintain exceptional standards
•To perform ad hoc requests as and when the job requires


Here's what's in it for you

33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.

We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
Company pension matching and bonus
Unrivalled Learning and Development programmes
Come and be part of something special.
Hours: 37.5 | 9.00am - 5.30pm


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Superdrug Head Office,51 Sydenham Road,CROYDON,CR0 2EU


Apply now to become part of more

By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.