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Healthcare Operations Manager

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Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

The Healthcare Operations Manager is a key member of the Central Healthcare Operations Team. The role supports pharmacy and nurse clinics to ensure they are operating safely and efficiently, leads the Healthcare Co-ordinator team and manages key relationships with external providers.

Here's the exciting bit…a day includes

Line Management of the Healthcare Co-ordinator Team
Supporting with ongoing development
Ensuring inboxes and requests are responded to in an efficient and professional manner
Managing team workload to ensure all tasks are completed accurately and on time
Develop and deliver the Locum Strategy to ensure that all pharmacies have Responsible Pharmacist cover while being cost efficient
Building relationships with new and existing Locum Agencies and maximising performance
Ensuring pharmacy and nurse clinic teams have the tools they require to work safely and efficiently
Reviewing current processes to lead on improvements and efficiencies to reduce in-store workload
Delivering efficiencies through new technologies
Manage Projects when required to support Easy Pharmacy and Easy Clinic
Managing launch and delivery of new and existing NHS services across all home nations to maximise participation and income
Management of NHS Systems as a Superuser; namely NHS Mail, MYS and Directory of Services
Ensure positive relationships with all key stakeholders for areas of responsibility are maintained through delivery of service levels
Provide Central Support for Pharmacy and Clinic field teams
Point of contact for general Pharmacy and Clinic queries
Regularly review store communications, ensuring they are fit for purpose, relevant and easy to understand
Supporting the Senior Healthcare Operations Manager in overall delivery of the Healthcare Strategy

This job is a good fit for you if:

You enjoy working within a small team to deliver outcomes
You are passionate about Retail Health, Pharmacy and Clinics services
Have an understanding of the NHS Pharmacy contractual framework and the requirements
You are good at reviewing current processes to suggest improvements and efficiencies
You enjoy problem solving and get satisfaction from finding the resolution
You are curious and happy to explore existing and new technologies
You enjoy training others and are happy to develop and maintain training documents
You have strong influencing and networking skills and enjoy building new relationships across all departments
You can adapt your style to suit your audience and you are comfortable translating technical information into day-to-day language

What you’ll need:
You’ll need to work well in a team while still delivering projects on your own
You’ll need a firm grasp of our in-store processes
A background in healthcare
Experience in delivering projects from launch to completion
Strong organisational skills with the ability to prioritise workload and communicate with stakeholders of all levels
Excellent attention to detail
Passion for the brand and getting things right for our in-store teams

Here's what's in it for you

33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.

We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
Company pension matching and bonus
Unrivalled Learning and Development programmes
Come and be part of something special.
Hours: 37.5 | 9.00am - 5.30pm


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Superdrug Head Office,51 Sydenham Road,CROYDON,CR0 2EU


Apply now to become part of more

By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.