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Online Doctor Commercial Specialist

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Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit…a day includes

The Department

The Healthcare Services team is a team of 7 who sit across digital (Online Doctor, Online NHS Prescription, Healthera & Video GP) and instore (Nurse led Health Clinics) Healthcare Services. We take a leading role in supporting the Healthcare Services strategy, that builds into the overarching Healthcare Strategy.

Job Purpose

To be the Online Doctor Commercial Specialist to the Online Doctor team, developing strong and effective working relationships in order to assist with developing marketing strategies, identifying business opportunities to provide data for reporting, planning and delivering targets and profitability. The Online Doctor Commercial Specialist will be a core pillar within the Online Doctor team, working with several internal and external stakeholders.

Key Responsibilities

*Market research analysis of competitors within the Digital Healthcare space, providing relevant summaries and recommendations to Online Doctor Senior Manager
*To be the go-to person for data analysis, ensuring to maximise profitability for Superdrug
*Range and promotional reviews
*To attend regular Marketing meetings (internal & external) and lead were appropriate and review commercial effectiveness of our marketing strategy, measuring ROI and recommending improvements
*Support with managing the Marketing budget and forecasting processes, working closely with the functions to provide weekly / monthly forecasts and an operating plan for all Marketing areas
*To own and manage the internal commercial data (financial & marketing) to support forward looking strategic initiatives
*To assist on Healthcare projects and lead were appropriate
*Provide analysis and support to investment decisions including tender reviews, business case preparation and presentations to the investment committee.
*Support on CRO / SEO / CRM meetings with third parties
*Work with our Healthcare operations teams to create streamline processes
*Assist with launching ‘new services’, providing market research, pricing models, marketing strategy to launch & stock management with relevant teams

Key Stakeholders

Internal – Head of Healthcare Services, Senior Digital Healthcare Services Manager, Digital Pharmacy Services Manager, Healthcare Services Development Manager, Healthcare Finance Analyst, Healthcare Project Manager, Healthcare buying teams, Head of Customer Communications / Experience and teams, Head of Digital Marketing and teams, Senior CRM Manager and team and Commercial buying teams

External – Multiple 3rd parties in marketing, PR etc.

Personal specifications

*Commercial awareness
*Strong Excel skills and ability to master technical skills quickly
*Strong PowerPoint presentation skills
*Methodical and logical approach to work
*Ability to prioritise and manage parallel workflows with tight deadlines
*High attention to detail
*Strong communication skills
*Ability to summarise detailed data and present it clearly at all levels of the business
*Strong business knowledge about current market trends
*Passionate and go-getting attitude
*Team player

Education and background

*+4years experience in ecommerce
*Commercial experience in buying understanding sales and margin metrics
*Critical thinking, analytical skills, and investigative skills
*Understanding basic marketing & ecommerce functions (SEO / PPC / CRM)
*Ability to conduct analysis on P&L
*Advanced Google Analytics (GA) / Looker skills
*Advanced data analysis tools like MS Excel
*Strong interpersonal skills

Here's what's in it for you

33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.

We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
Company pension matching and bonus
Unrivalled Learning and Development programmes
Come and be part of something special.
Hours: 37.5 | 9.00am - 5.30pm


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Superdrug Head Office,51 Sydenham Road,CROYDON,CR0 2EU


Apply now to become part of more

By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.