Marketplace Analyst

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

This is a maternity cover for 12 months. 

Here's the exciting bit…a day includes

Working alongside both the Marketplace and wider ecommerce teams, you’ll play a central role, working with sellers, internal departments and technical partners to deliver commercial and customer insight. An experienced Analyst with a passion for understanding commercial data, you’ll provide recommendations to the team to help unlock incremental value. 

Key Responsibilities:

Tracking conversion funnel performance & mapping customer journeys, to help inform ecommerce decisions  
Helping with problem solving, issue resolution and troubleshooting, as required 
Working with Commercial Finance and Trading team on forecasting, business planning & specific initiatives 
Working with Insight to share customer view and market intel (online and sector) more widely 
Identifying opportunities for revenue growth & CX improvements 
Monitoring and reporting on ecommerce and Marketplace KPI’s, user flow and onsite behaviour, providing recommendations & highlighting ‘pain points’ 
Daily/weekly/monthly reporting  
Conduct on-demand analysis and deep dives’, where needed to support ecommerce projects & sharing insights that are understandable + actionable 
Creating automated dashboards, setting benchmarks & measuring impact of changes 
Analysing and identifying key drivers of ecommerce performance, trends and customer behaviours 
Working with IT to help drive data/reporting improvements, to better understand the full user journey. 
Being responsible for supporting and training the team, where needed  

This job is a good fit for you if:  

 You have good communication skills 
You are focused on the detail 
You are data driven and a problem solver 
You can present complex data in a simplified, confident and compelling way 

What you’ll need: 

Understanding of the digital landscape & experience working within an ecommerce environment  
Advanced Excel skills, an expert in Google Analytics and knowledge of Business Objects 
Demonstrable skills working with large data sets & databases 
Some experience with A/B testing tools would be beneficial 
An understanding of website functionality e.g categorization, search, facets & filters, 
An eye for detail and the confidence to lead tasks and projects 
The ability to effectively organize and prioritize your workload  
A flexible approach, with ability to work individually and as part of a team  

 Key Responsibilities

Here's what's in it for you

33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.

We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
Company pension matching and bonus
Unrivalled Learning and Development programmes
Come and be part of something special.
Hours: 37.5 | 9.00am - 5.30pm

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