Customer Service Apprentice - Healthcare

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. 

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. 
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling!

Here's the exciting bit…a great day includes 

Your role as customer support is at the heart of the team, you will be supporting the Clinical Excellence team with the administration of regulatory, training and customer requirements. This will support the Superdrug 200 pharmacies, around 90 health clinics and Online Doctor Services to ensure that we are providing our customers with the best and most accessible healthcare on the high street. You will work with a very dynamic and innovative team and work in a fast passed environment, to help deliver the 2022 projects for Healthcare at Superdrug. 

Key Responsibilities

•         Managing the administration of Yellow Fever Vaccination sites including setting up, invoicing, tracking audit completion and annual reviews to support the regulatory requirements of service

•         Investigating and responding to healthcare customer contract including complaints and complements.

•         Working with the wider healthcare operations and services team to launch new services and processes. 

•         Arranging training events for healthcare colleagues to support with services such as COVID-19 vaccination clinics.

•         Running, cleansing, and sharing training and compliance reports with the operations team to aid completion.

•         Supporting on NHS Pharmacy Contractual Framework requirements such as Patient Feedback questionnaires and Annual Complaints Reports

•         Raising invoices across the Clinical Excellence team 

•         Produce communication for circulation to store colleagues

•         Support store colleagues with Clinical Excellence queries around training, processes and systems.

•         Continually seek to identify opportunities to develop administration systems, processes and/or procedures that drive operational efficiencies

The role is based in our stylish, modern and collaborative head office right by East Croydon station.
You will work through a programme of learning with the support of the team and your assessor over a 13 month period, all done on site so no college days. You will get exposure to the workings of a thriving head office and be a crucial part of the Healthcare team, ensuring all customer service and administration tasks are carried out to a high standard.

Salary: from £16,380, £8.40 per hour
Hours: 37.5 per week   
Apprenticeship: Customer Service Level 2 

What you’ll need to succeed 

•         Excellent organisational and communication skills written and verbal
•         Good attention to detail
•         Great customer/people skills
•         Desire to grow and progress
•         Ability to work to deadline and prioritise workload
•         Able to work both following process and on own initiative
•         Flexible and adaptable
•         Team Player
•         Confident energetic approach
•         Excellent PC skills

You qualify if ... 
You have a minimum of grade 4 / C GCSE (or equivalent) in English and Maths 
You are not currently in any form of education and you are available for full time hours 
You HAVEN’T completed a Customer Service Apprenticeship before 
You have not completed a degree or more than 1 year at University 
You are eligible to work in the UK 

Here's what's in it for you 

Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK. 

We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets! 
2 staff discount codes for yourself and a family member or friend 
30% discount on Superdrug Own Brand Products both in store and online 

As an Apprentice, you can also apply for an Apprenticeship NUS card, which gives 10% discounts at participating outlets!   

Company pension matching and bonus 
Unrivalled Learning and Development programmes 

Come and be part of something special.

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