Internal Communications Manager

INTERNAL COMMUNICATIONS MANAGER
Superdrug, UK

Role Purpose:
The Internal Communications Manager is responsible for driving the engagement of our teams across the business, providing clarity, direction, and motivation on key business activities. They are a communications specialist, providing support to other areas of the business to ensure communication aligns with the brand wider strategies. The Internal Communications Manager will oversee comms across a variety of channels, acting as a brand ambassador for Superdrug’s vision, mission and values.


A typical day in this role includes:
Liaising across different departments and elements of the business, creating a variety of comms and content creation
Working stakeholders including, but are not exclusive to, the Exec team, Operations, the wider Customer and People team and store teams to ensure their comms are within brand guidelines
Developing innovative and engaging content that shares messages clearly and consistently across Superdrug
Delivering on the annual Internal Communications Strategy within the agreed budget and timelines
Management of the Internal Communication Assistant and Internal Communications Content Executive
Maintaining a rolling calendar of activity across all internal channels, Superdrug Talent and Linkedin
Supporting the commercial strategy for the business, providing updates across internal channels
Sharing reporting and analysis of the engagement of the business and consulting departments on where there are opportunities for them to evolve their approach


This job is a good fit for you if:
You enjoy managing multiple projects, working with a variety of teams
You have excellent writing and editorial ability that can translate on paper, screen and face to face communications
You know you add value through innovative and creative approaches, using all types of media and communications channels
You understand how to engage with stakeholders at all levels across the business
You are good at developing new ideas and delivering clear communication across the business
You have developed the ability to create content and copy to reflect appropriate tone of voice, sentiment and clarity
You are motivated by the challenge of finding new ways to engage with our teams across the business
You get satisfaction though developing, delivering and reviewing campaigns
You enjoy networking, developing relationships and keeping up to date with industry best practise

What you’ll need:

You will understand the core principles of internal comms and working to deliver a strategy, how to measure success and review progress, working within a budget
You need to have experience in filming and editing short films and podcasts as well as working with content management systems and HTML experience
You will have working knowledge of managing internal communications platforms
You will have experience with adobe and Microsoft editing programmes.
Your leadership experience will have equipped you to mange others, provide feedback and development to your direct reports.
You’ll be confident in managing up and down through the business, adapting quickly to the needs of our team and customers