Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
What a day includes:
To lead the Multi – Channel operational team ensuring continuity across all shifts and that the site is working collaboratively with Head office Multi - Channel team to meet its overall SLA’s within a specified budget whilst striving to continuously improve and exceed KPI’s.
To be the senior point of contact for all issues relating to the operational functions of the Multi – Channel operation
Oversee the day to day management of all Multi - Channel functions including automation and manpower capability, Goods In, Stock Management, pick, pack and Despatch.
Be the expert for the automation solution and wins WMS, ensuring continuous development to meet the needs of the fast changing environment of Multi – Channel
Ensure that the Stock Management within the Multi-Channel operation meets all auditor requirements and PI is conducted as required.
To maintain overall responsibility of the day to day running of the facility and be the main senior operational point of contact for all issues relating to the Multi-Channel operation
Working closely with the Head office team to manage and deliver the healthcare proposition ensuring ALL site legal and operational requirements are in place and maintained.
Work in partnership with the selected carriers so that the delivery options, including International delivery, are aligned enabling customer service standards to be met. Ensure formal reviews meetings are held to discuss delivery performance against pre-agreed KPI’s and improvement actions are agreed when required
Work with Head office and retail teams to develop and implement the “Order and Collect” and “Click and Collect” customer options on site ensuring the Wins WMS development can support
Coach and develop direct reports, conducting PDR’s and supporting personal development. Ensure objectives and development plans are cascaded down as appropriate.
Develop and maintain effective relationships with key stakeholders to manage the performance of the Multi-Channel operation
Manage and deliver the KPI’s across the Multi-Channel operation, to include costs, productivity targets, delivery service, accuracy, and shrinkage, agreeing formal measures and controls amongst the team. Ensure a culture of continuous improvement to push site performance and KPI’s.
What you need to succeed:
Accountability for the operational site strategy, including shaping the overall approach and objectives and ensuring the site strategy delivers in conjunction with the overall Multi – Channel strategy.
Accountability and expert knowledge of the automation system and the WINS WMS to ensure both deliver the capabilities to support the growth forecast.
A strong level of judgment to identify answers and think outside of the box.
Anticipates customer and business needs and uses knowledge to focus work and drive improvements taking into account both internal and external considerations.
Initiative and originality to challenge the status quo and define ways of doing things to meet overall Multi – Channel objectives
Challenge and evaluate decisions and influence upwards, peers and team members.
Seasoned professional in your field with an extensive level of theoretical knowledge and applied experience to support the delivery of results through others.
Come and be part of something special.
Apply now to become part of more
By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.Apply