Infrastructure Support Coordinator

Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

This is a contract for 15 months

Job specification

To participate in the delivery of all key daily tasks
To manage the Service Contracts database. Ensuring that expiring contracts are flagged to the contract owner for resolution. Ensuring relevant contract information are filed and kept up to date.
To manage the Licence Compliance database. Ensuring that expiring licenses are flagged to the license owner for resolution.
To manage the IT asset database, ensuring this is kept up to date with new assets, change of assets and retiring assets.
To manage the IT Telephony part of the asset database, ensuring this is kept up to date with new mobile/landlines, change of mobile/landlines and retiring of mobile/landlines
To manage the purchase to payment IT process. Identifying purchase orders not signed off, coding of telephony invoices and ensuring payments due against the IT revenue budget are paid on time and if not flagged to the service owner.
To monitor the IT audit process. Regular checks that new starters and leavers are processed and flagging to service owner if any anomalies.
General IT administration tasks.
Co-ordinate the operational administration environment
Ensure that the asset management system is updated for all PC, server, printer and laptop changes.
Running reports for IT Management

Candidate Specification
2 years’ administration experience working in a busy IT environment..
Excellent communication, documentation and workflow skills.
Analytical and logical approach to problem solving.
Excellent and proven customer service skills with a focus on the customers experience.
Flexible approach and a willingness to learn.
Ability to work well on own following direction.
Ability to learn.

Technical Skills

Essential
Excellent MS Excel Skills

Mobile Device Management Administration

Desirable
Top Desk or similar incident management solution

Microsoft In-tune remote device management.

Office 365 Cloud User Administration