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Digital Product Owner

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Role Purpose:
As an IT Product Owner, the Primary purpose for this role is own a specific functional area of the Customer & Digital IT proposition. Being responsible for all innovation, end to end lifecycle of projects & features including priority setting, business analysis, design / user experience and ultimately providing a stable, supportable portfolio of solutions / improvements.


A typical day in this role includes:
Primary responsibility for this specific PO role is within the Customer area… relating to the customer data capture / management and analysis on the Superdrug and Savers Hybris website platform / Mobile App and associated CRM systems (including bricks & mortar store processes) but may be required to work on other areas from time to time should resource / capacity require.

You will be expected to become fully immersed in the specific area of focus within the business, liaising with business product owner counterparts to co-manage the development and strategy roadmap of this area. Coaching the business/commercial teams when required and ultimately driving the area to help hit key business / technical KPI’s.

Primarily Based in Superdrug Head Office (Croydon) but may be required to travel to other locations when needed.

Key Responsibilities.
To Collaborate with customer & commercial teams to co-develop a roadmap and drive products and features from concept to launch in a fast-paced environment.
To lead and coach the product(s) functional strategy based on an intimate knowledge of the users and technology.
To analyse data driven insights into products with actionable outcomes.
To work with cross-functional teams and various stakeholders, including analytics, design/user experience, test planning, implementation, and post implementation support / handover.
Working in an Agile environment, continuously reviewing the business needs, refining priorities, identifying milestones and deliverables… most importantly… ability to identify business and technical opportunities and risks, to highlight these to the business and drive appropriate action.
To own, and develop the specified product roadmap, ensure fully visible / transparent, up-to-date, and reflective of the current business / technical situation.
To translate product roadmap features into well-defined product requirements including features, user stories, and acceptance test criteria.
Help to prioritise and maintain the development backlog for specified product(s).
To Develop and maintain tracking and reporting of product performance post-launch… to analyse and share with technical team / stakeholders to ensure product / feature is realising the acceptance criteria.

This job is a good fit for you if:
Have a balance of technical knowledge and business acumen?
Foster and drive a Customer first mind set and consistent “can do” attitude.
You are a proactive, self-starter with excellent project management skills and ability to manage multiple tasks effectively.
You have excellent communication skills with the ability to engage, influence, and inspire partners and stakeholders to drive collaboration and alignment.
You can be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations.
Can utilise excellent problem diagnosis and analytical skills.
You are interested and enthusiastic about Innovative about new technologies and approaches.
You are detailed and persistent.

What you’ll need:
Some experience in working closely with a specific customer facing “digital” function and ideally Product development / management / ownership experience thereof.
Established background in launching software to a high degree of proficiency in prototyping, iterative development, understanding of Agile principles.
Experience successfully driving end-to-end delivery of data and intelligence solutions, including a wide variety of monitoring, e.g., microservices, dashboards, real time alerts, etc.
Require intermediate experience in SQL.
Experience working with a transactional website.
Experience in testing and test planning
Extensive experience of detailed requirements gathering.

 

Location

Superdrug Head Office,51 Sydenham Road,CROYDON,CR0 2EU

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