Back to search results

Business analyst

Apply Apply

Apply for this role today

Join our amazing team with us today to start your new career


Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit…a day includes

Job Purpose:
To work with the IT team and the wider business to identify, develop and implement improvements to technical systems and business processes. This will mean building a strong understanding of the business and forging productive working relationships with key stakeholders. You will then need to analyse the information you have gathered and use this to propose solutions, supporting your propositions with functional and systems design specifications. In addition, you will be involved throughout the development, delivery and testing phases, so will be able to influence the outcome of projects
Key Accountabilities:
Understanding and documenting business processes and workflows and their relationships to current and future software solutions
Partnering with business users to fully surface their requirements; conducting interviews with key project stakeholders, documenting and presenting the results
Assisting business users, project managers and IT leadership in optimising the scope, benefits and risks of proposed projects; help manage expectations of users and management
Analysing the impact of change requests
Supporting traceability from requirements through to QA; assisting in the definition of test plans and testing strategies and in the creation of test cases
Assisting in the definition of roll out, training and user support plans
Creating and/or reviewing manuals, procedures, and related user documentation; ensuring documentation is targeted to the appropriate audience
Presenting concepts in a concise and focused manner, including narrative, process diagrams, role and accountability diagrams and business-focused story boards

Special Requirements:

Related Business Analyst work experience involved in large scale business transformation projects, and use of structured Business Analysis methodologies for multi-million pound projects
Experience working and implementing projects in a Retail based environment
Understanding of Retail / Warehouse Management Systems and Processes
Flexibility to travel

Completed Business Analysis modules of ISEB Diploma in Business Analysis


Superdrug Head Office,51 Sydenham Road,CROYDON,CR0 2EU


Apply now to become part of more

By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.