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IT Infrastructure Services Manager

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Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer?
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit…a day includes

To provide a central ownership of the end to end IT service for Head Office and Distribution Centres. This role will play an important part in ensuring IT Services are fit for purpose and responsible for the delivery of those IT Services. 

A typical day in this role includes: 

Motivate the Infrastructure Services team ensuring that staff have the right level of knowledge to manage the critical Infrastructure support functions within the agreed SLA. 

Maintain awareness of technical and service innovation and make recommendations for use within our business. 

Manage the performance and relationship of key service suppliers 

Establish and maintain strong relationships with key stakeholders namely Department Managers, System Administrators, IT Service and Development Teams, Group IT. 

Work closely with key stakeholders to ensure the service meets their requirements.  

Strong awareness of IT Security requirements and the application to our IT Services and users. 

Support the successful transition of new services, network and hardware from Service Design aka Projects into Service Operation.  

Agree the project delivery plans for the Infrastructure Service.  

Manage technical resource to align it with new services and service support models. 

Prepare and present Capital Expenditure Requests to the Investment Committee. 

Control the Op Ex costs for the Infrastructure Service aiming to spend within the agreed yearly budget and identify areas for savings. 

Provide input to the annual IT budgeting and Masterplan process. 

Line manage colleagues setting performance targets and providing informal and formal feedback. 

What you’ll need: 


Experience working in IT supporting a significant number of users and business critical applications and services 

Experience in leading an Infrastructure Service Management team 

Experience in project planning, budgeting, estimating, monitoring and controlling tools and techniques 

Knowledge and experience using industry standard service management methodology ITIL 

Experience in line management of teams with of up to 7 people  

2-3 years’ experience working in a busy support team at 2nd / 3rd line level. 

Experience of providing support and an understanding of the challenges of the retail sector. 

Experience in managing 3rd party suppliers. 


MS Windows 7 & 10, Server 2008 - 2019 

Office 365 Cloud Support 

Understanding of VPN and experience of Junos Pulse, Pulse Secure, Juniper and user authentication solutions. 

Dell storage, server and workstation 

Mobile Application/Device Management 

Enterprise endpoint security experience 

LAN and WAN troubleshooting 

IP Voice and Telephone support 

Service Now or Top Desk. 

Microsoft In-Tune 

Kaspersky AV or similar 

SAN Storage experience 

Apple Mac, iPhone and iPad devices. 

Virtualisation using VMWare vSphere 5.5 or later 

VEEAM or similar solution 

 Here's what's in it for you

33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.

We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Currently we are working from home in line with government guidelines When we are able  you will be working in a stylish, modern and collaborative office close to East Croydon Station
Company pension matching and bonus
Unrivalled Learning and Development programmes
Come and be part of something special.

 

For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/

 

Location

Unit 1 Prologis Park,Arenson Way,DUNSTABLE,LU5 4RZ

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Apply now to become part of more

By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.

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