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IT Services Team Leader

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Join our amazing team with us today to start your new career


Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit…a day includes

To provide a central ownership of the end to end IT service for the Distribution Centres. This role will play an important part in ensuring IT Services are fit for purpose and responsible for the delivery of those IT Services to the Distribution Centres.

A typical day in this role includes:

•Motivate the DC Infrastructure Services team ensuring that staff have the right level of knowledge to manage the critical Distribution Centre support functions within the agreed SLA.
•Maintain awareness of technical and service innovation and make recommendations for use within our business.
•Manage the performance and relationship of key service suppliers
•Establish and maintain strong relationships with key stakeholders namely DC Managers, Supply Chain Managers, System Administrators, IT Service and Development Teams, Group IT, The Perfume Shop

What you’ll need:
•Experience working in IT supporting a significant number of users 
•Experience in project planning, budgeting, estimating, monitoring and controlling tools and techniques
•Knowledge and experience using industry standard service management methodology ITIL
•Experience in line management of teams with between 3 and 6 people 
•2-3 years’ experience working in a busy support team at 2nd / 3rd line level.

Here's what's in it for you

33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.

We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Currently we are working from home in line with government guidelines When we are able  you will be working in a stylish, modern and collaborative office close to East Croydon Station
Company pension matching and bonus
Unrivalled Learning and Development programmes
Come and be part of something special.


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Unit 1 Prologis Park,Arenson Way,DUNSTABLE,LU5 4RZ


Apply now to become part of more

By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.