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IT Support Team Leader

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Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit…a day includes

As a IT Support Team Leader, you will oversee the day to day operation of the Digital Support Team, managing a team of 1 Digital Support Analyst and 1 CRM Support Analyst. You will report to the Senior Business Analyst.

The role is responsible for ensuring the effective logging, monitoring and resolving of Digital Support calls pertaining to Superdrug and Savers Website and CRM systems. This will involve liaising with our in-house development and Business Analyst teams as well as development teams in various European locations. 

You will ensure you and the team deliver digital support with a focus on customer service and adhering to company standards and within SLA.

The role will also see you take an active role as the “subject matter expert” with regard to digital systems and as such you will be involved with all aspects of the digital portfolio. Reviewing projects and changes to ensure they meet high standards to ensure they are supportable and maintainable going forward.

The role will also entail the management of several small “Digital Support” projects and be involved ensuring the effective and detailed handover of all relevant development projects to the support team.

What you’ll need to succeed

•Extensive experience in IT in a support role
•Good experience / knowledge of relevant skills / systems.
oThese currently include.
SQL – Some knowledge is desirable
Hybris – knowledge of Hybris or another web platform is desirable
Siebel – any previous CRM experience is desirable
Adobe Campaign - any previous experience is desirable
•In-depth experience of working with commercial systems, infrastructure and databases.
•Preferably experience of working in a Retail business.

Here's what's in it for you

33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.

We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Currently we are working from home in line with government guidelines When we are able  you will be working in a stylish, modern and collaborative office close to East Croydon Station
Company pension matching and bonus
Unrivalled Learning and Development programmes
Come and be part of something special.
Hours: 37.5 | 9.00am - 5.30pm


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Superdrug Head Office,51 Sydenham Road,CROYDON,CR0 2EU


Apply now to become part of more

By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.