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Application Support Analyst

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Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit…a day includes

This is a great opportunity to join the DevOps team that looks after the core ERP and Logistics systems for Superdrug and Savers Health and Beauty UK.  Working as an entry level support analyst, with a team of experienced analysts and developers, you will be part of a team that wants you to learn and grow your IT career


A typical day in this role includes:

Working alongside your immediate team, and wider collaboration with your colleagues across local and Group IT
Daily system checks, including reviewing and responding to updates provided by our overseas out of hours support teams
Answering and resolving Application Support calls, including root cause analysis, testing and deployment
Giving great customer service to our internal stakeholders across the business, and our store teams

This job is a good fit for you if:

You enjoy learning new skills and putting them into practice
You are good at self-management and prioritisation of your time
You can easily and effectively communicate with your peers and your customers
You are motivated by delivering great service
You get satisfaction through understanding and resolving a problem
You are curious and proactive, and keen to take on a wide range of tasks and responsibilities

What you’ll need:

A degree in Computer Science/Information Technology
Some experience or knowledge of working in Retail or Supply Chain, such as sales assistant experience, would benefit your role

Here's what's in it for you

33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.

We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Currently we are working from home in line with government guidelines When we are able  you will be working in a stylish, modern and collaborative office close to East Croydon Station
Company pension matching and bonus
Unrivalled Learning and Development programmes
Come and be part of something special.
Hours: 37.5 | 9.00am - 5.30pm

 

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Location

Superdrug Head Office,51 Sydenham Road,CROYDON,CR0 2EU

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By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.

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