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Infrastructure Support Engineer

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Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit…a day includes

Infrastructure Services Team (Infrastructure Engineers) provide support, stability, integrity and enhancement of the A.S. Watson (UK) business based in the UK.  The job holder will be jointly responsible for supporting the A.S. Watson (UK) infrastructure environment and client services ensuring systems comply with the IT strategy and are monitored, secured, maintained and perform in accordance with agreed SLA's. 

A typical day in this role includes:

•Provide administration, support and management of the A.S. Watson (UK) production environments.
•Responding and resolving issues that affect internal and external customer system availability
•Provide highly specialised technical expertise to support and maintain multiple environments and demonstrate an awareness of the associated A.S. Watson (UK) IT Services.
•Partner with the various technical teams to develop and implement solutions.
•Work with 3rd party vendors, ensure SLA, OLA and KPI’s are reviewed and met.
•Conduct complex technical analysis to resolve system problems, ensuring procedures and processes are followed and or enhanced for system changes Systems and processes change the way in which we do things from time to time, but the task remains the same. Try to keep it top level. 

What you’ll need:
•2-3 years’ experience working in a busy support team at 2nd / 3rd line level.
•Experience of providing support and an understanding of the challenges of the retail sector.
•Experience in managing 3rd party suppliers.
•Experience providing technical and user focused documentation.
•MS Windows 7 & 10, Server 2008 - 2019
•MS Office 2010 – 2016 (O365).
•Office 365 Cloud Support
•Understanding of Active Directory and Microsoft core services, Group Policy, DNS and DHCP
•Understanding of VPN and experience of Junos Pulse, Pulse Secure, Juniper and user authentication solutions.
•Dell storage, server and workstation
•Mobile Application/Device Management
•Enterprise endpoint security experience
•LAN and WAN troubleshooting
•IP Voice and Telephone support
•Basic understanding of Microsoft SQL and Oracle.
•Service Now or Top Desk.
•Microsoft In-Tune
•Kaspersky AV or similar
•SAN Storage experience
•Apple Mac, iPhone and iPad devices.
•Adobe Creative Suite.
•Virtualisation using VMWare vSphere 5.5 or later
•VEEAM or similar solution
•Forefront Threat Management Gateway (TMG)

Here's what's in it for you

33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.

We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Currently we are working from home in line with government guidelines When we are able  you will be working in a stylish, modern and collaborative office close to East Croydon Station
Company pension matching and bonus
Unrivalled Learning and Development programmes
Come and be part of something special.
Hours: 37.5 | 9.00am - 5.30pm


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Superdrug Head Office,51 Sydenham Road,CROYDON,CR0 2EU


Apply now to become part of more

By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.