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Payroll (Helpdesk) Administrator

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Join our amazing team with us today to start your new career


Why Superdrug

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit…a day includes

You will be responsible for delivering on all aspects of the Shared Services function including telephone calls, large volumes off emails and managing and updating multiple systems.
The purpose of the role is to provide a centralised and effective support function to the wider Head Office and Store teams; we are essentially the point of call for all queries regarding Payroll Systems, Processes & Payslips.
Our aim is to create a streamlined and effective support system by taking a pro-active approach and communicating effectively with the rest of the business and successfully.

Key Responsibilities

To support on the Shared Services helpdesk for all Superdrug and Savers colleagues with questions, queries, and advice regarding pay.
To work with all business units to ensure timely communication to all colleagues around paydays and changes to timescales.
To accurately maintain personal details within Oracle.
To process amendments and adjust hours within Oracle.
To be able to explain payslip queries.
To investigate and resolve pay queries by speaking to Store Managers, Area Managers and the People Teams.
Always Maintain a high standard of customer service.
To produce letters, references and contracts.
To maintain the teams Department Web Page on our internal website The Hub

Key Stakeholders:
Superdrug & Savers colleagues, IT, Store Ops, HR and Audit     
HMRC, DSS, Pensions Administrator, GAYE provider, BUPA, HSA

What you’ll need to succeed

Ability to manage and answer a large volume of calls daily, the team can collectively take between 50 – 100 calls a day, with the latter being on pay day
Being able to deal with sensitive situations effectively whilst being empathetic and discreet.
Payroll/ HR Helpdesk experience necessary, preferably within Retail
Ability to work under pressure and deliver high volume, high quality work to demanding deadlines;
Excellent numeric, written and verbal communication skills;
Excellent planning and organisational skills;
IT literate; including knowledge of Microsoft Outlook, Word and Excel
Use of bespoke software such as Oracle or similar HR systems
Confident, resilient and self-motivated, with a highly organised approach to work;
A good team player who is happy working in a team or individually on tasks

Here’s what’s in it for you

33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.
We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Working in a stylish, modern and collaborative office close to East Croydon Station
Company pension matching and bonus
Unrivalled Learning and Development programmes

Come and be part of something special.

Hours: 37.5 | 9.00am - 5.30pm
Location: East Croydon




Superdrug Head Office,51 Sydenham Road,CROYDON,CR0 2EU


Apply now to become part of more

By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.