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HR Systems Specialist & Support Analyst

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HR Systems Specialist & Support Analyst

Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Here's the exciting bit…a day includes

This critical and exciting role is an integral part of the IT & People Systems team that delivers the products, solutions and operations which form the end to end People capabilities.  This covers support of core HR & Payroll, Onboarding, Recruitment and Performance across the Customer & People team.

Working as part of this UK based team you will provide functional analysis and support across all HR Systems, with special focus on Oracle Human Capital Management (HCM) R12 and Cornerstone. You will support the needs of HR, Payroll and Finance users in our UK A.S. Watson businesses (Superdrug, Savers and The Perfume Shop).

As a recognised expert in Oracle HCM and Cornerstone you will provide both support and change capabilities including; regular testing and planning for the HR & Payroll team, incident ticket support & triage, functional system design recommendations & functional support to key users / product owners.  Full training will be given as part of the role to help you develop.

Whilst this is primarily a functional role, we will expect the candidate to have a strong analytical and technical capability, an eye for detail, and ultimately to be able to provide a degree of basic technical support if additional cover is needed. Vice versa, the role holder will be expected to also cross train technical resources to cover basic functional work.

Key Responsibilities

Provide Oracle HR and Cornerstone Functional support to AS Watson users throughout the UK
Manage the IT HCM support queue and will have a junior support analyst working under them
To be a member of the UK eBis Support Team, providing cover Monday to Friday 8:00am – 5:30pm, and also out of hours as per rota
Provide advice and guidance on the efficient use and configuration of Oracle HCM and Cornerstone
Test software patches, new releases and upgrades. Able to lead and support our users in this testing
Provide support to Oracle HCM reports and processes, using tools such as Splash BI, or other reporting tools
Able to design, write, implement, and support current and new BI reports
Develop, test, and implement small functionality changes across Oracle HCM and Cornerstone, and in the case of Cornerstone, following Regional Standards
Test and implement legislative and fiscal changes
Keep up to date with functionality, developments and product releases of both Oracle and Cornerstone
Work as part of project teams on future upgrades and implementations of HR applications

Person Specification

Excellent communication and customer service skills
Ability to meet deadlines and troubleshoot problems
Experience of Oracle HCM or a similar product is preferable
Previous experience of working in or with HR or Payroll departments
An outstanding team player, this is a small yet vital team
Excellent knowledge of System Administration
Experience of report writing

Here's what's in it for you

•          33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
•          Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
•          We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
•          2 staff discount codes for yourself and a family member or friend
•          30% discount on Superdrug Own Brand Products both in store and online
•          You will be working in a stylish, modern and collaborative office close to East Croydon Station
•          Company pension matching and bonus
•          Unrivalled Learning and Development programmes
•          Come and be part of something special
•          Hours: 37.5 | 9.00am - 5.30pm
•          Hybrid working is a option



Superdrug Head Office,51 Sydenham Road,CROYDON,CR0 2EU


Apply now to become part of more

By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.