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Business Analyst

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Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

Role Purpose:
Primary responsibility for analysis relating to the Superdrug and Savers Hybris website platform and associated systems (Warehouse / Order fulfilment / CRM) but may be required to work on other areas from time to time.
Duties include providing analysis and subsequent detailed documentation of business requirements. This documentation will be around business-as-usual work, as well as all stages of the project lifecycle.
Larger projects will be delivered in conjunction with working closely with the project manager. There may also be a requirement to take ownership of and manage / deliver small to medium sized projects with support from the Senior Business Analyst.
Creation of detailed change requests, high level project implementation plans, test plans, test scripts and occasionally performing testing in collaboration with the wider digital teams will form the bulk of the role.

A typical day in this role includes:

Key Responsibilities.
· Liaising with appropriate teams in Superdrug to provide expert support and interpretation of requirements
· Problem solving of issues encountered by system users on a day to day basis
· Liaison with third parties and the Group IT function to arrive at detailed understanding of business requirements and possible solutions
· Scoping of requirements for new features and managing change requests through to approval and implementation
· Owning individual packets of work and projects from requirements, through to production
· Routine provision of test scenarios and interpret for test team to allow them to create scripts for loading to automated test tools
· Analysis, testing, and implementation of new functionality as part of a larger project team
· Primarily Based in Superdrug Head Office but may be required to travel to other locations when needed

Technical requirements
· Require intermediate experience in SQL
· Experience of working in a technical environment
· Understanding of system architectures
· 2+ years’ experience in eCommerce
· Experience of working in an Agile environment
· Previous experience working with a transactional website
· Experience in testing and test planning
· Extensive experience of detailed requirements gathering

What you’ll need:
· Strong interpersonal skills
· Strong attention to detail and good organisational skills
· Ability to work on your own initiative and independently
· Ability to be adaptable and flexible while responding to deadlines on assignments and workflow fluctuations
· Takes the initiative
· You will be well organised and able to prioritise work effectively.
· Customer Focused, consistent “can do” attitude towards the Customer.
· Excellent communication skills: written and verbal, including presentations.
· Excellent problem diagnosis and analytical skills.
· Innovative and enthusiastic
· Detailed and persistent
· Strong written and oral communication skills

Here's what's in it for you
33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.

We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Currently we are working from home in line with government guidelines When we are able  you will be working in a stylish, modern and collaborative office close to East Croydon Station
Company pension matching and bonus
Unrivalled Learning and Development programmes

Come and be part of something special.
Hours: 37.5 | 9.00am - 5.30pm


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Superdrug Head Office,51 Sydenham Road,CROYDON,CR0 2EU


Apply now to become part of more

By joining us, you will be part of More than just a health and beauty retail group. You’ll become part of an organisation which is well-recognised all over the world.