• Croydon, United Kingdom
  • Head-Office
  • Full Time
  • Permanent Contract
  • ÂŁ Competitive

About the Role

🌟Join Superdrug Head Office- Make a Real Difference Every Day!🌟

đź“ŤLocation: East Croydon

🕒Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.

💷Salary: Competitive

🎉Why Superdrug?

Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.

We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.

Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.

📅Here's the exciting bit… A day includes:


In this role you are supporting and co-creating the delivery and execution of CRM activity across the member base of 9 million customers. You will be delivering highly creative, personalised and relevant communications that Superdrug members know and love. All campaigns will drive online & offline customer behaviour alongside the CRM KPIs. Sees every interaction with the customer as an opportunity to delight them and comfortable using different platforms to communicate with them. Understands customer needs and empowers others to remove any barriers to deliver great service. Uses positive language and behaviours in all interactions with customers and colleagues, building trust and rapport. Always prioritises actions which delight the customer/colleague. Suggests and supports new ideas and ways of working which are designed to improve service.

đź“ťKey Responsibilities:

  • You will be responsible for the implementation of CRM campaigns to develop and grow the Superdrug Health & Beautycard loyalty scheme.
  • Co-create the CRM & Loyalty activity plan, ensuring all campaigns are customer first and strive to increase the core CRM KPIs – Sales Participation, Acquisition and Active Member Rate.
  •  Lead and champion all things creative, constantly searching for and discovering the latest industry trends, creating highly engaging and revenue-driving campaigns, ensuring they’re further driving the channel’s engagement metrics and objectives.
  • Work with key stakeholders to build strong, automated, lifecycle and cross-channel campaigns, delivering the right message at the right time. This includes reporting back on KPIs and recommending on optimisation.
  • Lead on creating and delivering highly personalised and sophisticated, industry-leading multi-channel campaigns.
  • Work closely with the Email Design Team to constantly be improving the effectiveness of digital communications.
  • Work with key stakeholders across Commercial, eCommerce, Marketing and Supplier teams to bring campaigns to life cross channel, including email, push, SMS and social where appropriate – driving sales and customer engagement.
  • Take a data-driven approach to CRM, using insight to influence and enhance storytelling and retention. Ensure CRM activity is personalised utilising the appropriate data segmentation to guide CRM targeting and content variation.
  • Ensure all campaigns are performing against key performance and engagement metrics.
  • Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our O+O platform.
  • Confidently communicates, challenges and gives feedback to others.
  • Encourages teamwork & collaboration between their own team and others.
  • Recognises the strengths & contribution of various teams, builds on networks to understand priorities of others and how to add value.
  • Seeks feedback and listens to it, takes responsibility to find positive outcomes and solutions.
  • Generating ideas and feeling that they can be shared both within their immediate team and also outside of the team.


Person Specification:

  • 2-4 years’ experience in a similar CRM role within retail, (Health & Beauty preferable but not essential).
  • Must be commercially driven, customer-centric with solid understanding of customer lifecycles.
  • Attention to detail.
  •  A creative mindset is a must.
  • Social, can-do attitude.
  • A natural flare for copywriting.
  • Proven track record in end to end campaign management and analysis is essential.
  •  Evidence of using insight and data to drive improvements and ongoing test and learn across all elements of CRM delivering strong ROI figures.
  • Is confident using data to make tactical decisions.
  • Is knowledgeable about your specialism and has an awareness of their wider market and to support with the current trends in their business area.
  • Actively looks for new ways of working through Ai that would benefit the business and move things forward.
  • Actively developing your ability to use AI effectively and think critically about outputs.
  • Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion.

đź’ˇHere's what's in it for you:

  • 33 days holiday rising to 38 days with length of service. (inclusive of bank holidays)
  • 2 staff discount codes for yourself and a family member or friend.
  • 30% discount on Superdrug Own Brand Products both in store and online.
  • Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
  • Company pension matching and bonus.
  • We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it.
  • Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK.
  • We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
  • Unrivalled Learning and Development programmes.
  • Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support.
  • Come and be part of something special!

đź”’ For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/

 

Location

Superdrug Head Office, 51 Sydenham Road, Croydon, CR0 2EU, United Kingdom

Why Work With Us?

Join our team at Superdrug, where we embrace exciting challenges that make a real difference. We provide a supportive environment where your innovative ideas and proactive spirit are not just welcomed but celebrated. Where you can be you! Are you ready to make your mark with us?

Bonus

We have a competitive bonus scheme here and if you reach all of your targets you can achieve up to a 15% on Target /30% Max, alongside your March salary!

Pay Review

We review our pay every year and any increases will take effect from 1st January.

Pension

Saving for retirement is one of the best investments you can make for your future, we can help you with that! If you contribute 5% we’ll contribute pension contributions up to 7%.

Private Medical

You have the option to opt into our Private Medical Insurance scheme. We will pay for your individual cover. You can also add parent and children to this at your own cost.

Aviva Digicare Workplace+

You and your family will get access to an app that gives you free healthcare services like Digital GP, mental health consultations and an annual health check!

Holiday

You’ll get 25 days holiday to use when you like, plus 8 UK bank holidays (pro rated if you work part time). We’ll also increase your holiday the longer you stay, rising to 28 after 3 years, up to 30 after 5 years! You can also buy or sell some each year.

Stream

The Stream app allows you to track how much money you’re earning throughout the month and take up to 40% of it ahead of pay day, giving you more pay flexibility. You will also have access to lots of discounts, a financial coach and a competitive saving pot.

Product Samples & Events

We're often welcoming our suppliers to come in and talk to the team about great new products launches as they’re landing in store. Keep your eye out in the Head Office Cafe to get your hands on some freebies!

Amazing Team

Superdrug is a place for everyone. We respect every voice and celebrate individuality. Enjoy team incentives and fun! If you’re passionate and resilient, Superdrug is the place for you!

Team Member Discount

Enjoy perks like 30% off on Superdrug Own Brand products and 10% off on other brands. This includes our Superdrug Health Clinics and Superdrug Online Doctor! We also have friends and family events, where we increase your discount and allow you to share it!

Fantastic Fun

Work at Superdrug is not just work, it’s a fun-filled journey. We create a vibrant atmosphere filled with positivity. Every day brings new opportunities to learn, grow, and make a difference in the lives of our customers and colleagues.

Inspiring Futures

Superdrug is dedicated to inspiring careers We offer a variety of learning opportunities, including bespoke training programs that equip employees with the skills necessary to advance and transition into different roles within the head office.

Journey to Joining Our Amazing Team

  • Submit Your Application

    Apply online with your CV, highlighting how your skills align with the role at Superdrug.

  • Initial Screening

    Our recruitment team will review your application and contact you if it matches our requirements to confirm you are comfortable with the core details of the role and to get to know you better!

  • First Interview

    If selected, you will be invited to a competency-based interview with the line manager via teams.

  • Second Interview

    If further selected, you will attend a face-to-face interview at our Head Office. Depending on the role, you may be asked to prepare a presentation or complete a task for technical positions. You will be informed in advance if this is required.

  • Offer & Contract

    Upon a successful application, you will receive a job offer and contract outlining the specifics of your role, salary, and benefits. Once accepted, we will initiate the onboarding process to collect all necessary details from you.

  • Onboarding

    After completing your onboarding, your line manager will contact you to extend a welcome and address any questions you may have to ease first-day nerves. You will then be provided with a comprehensive induction plan designed to ensure your success.

Questions? We have answers!

Check out our FAQ page for more.

  1. How do I apply?

    It's simple! Start by searching for a job. When you find a position that interests you, click the 'Apply Now' button next to the job title at the top of the page. Then, follow the instructions.

  2. How can I track my application?

    You can track your application's progress by logging in with your email address and password. If you haven't received an update yet, your application is still under review, and we will reach out to you as soon as possible. Please also check the email account you used to apply, including your junk folder, to ensure you haven't missed any communication from us.

  3. How do I know if my application has been recieved?

    Once submitting your application, you should shortly receive an email to your inbox confirming that your application has been submitted.

  4. I wanted to apply for a position I saw here, but its not listed anymore, can I still apply?

    We frequently update our job listings, adding new positions and removing those that are filled or no longer open. If you don't see a job listed, keep checking back as new roles are always being posted.

  5. How can I progress from a Team Leader role within Superdrug?

    We have a programme called RMT: Retail Management Training, which is a 3-month development programme to advance management skills and upskill behaviours, helping Team Leaders to be ready for that Assistant Manager role. This is a great way to take that next step into a management role within Superdrug.

    Requirements to apply:

    • You need to be a Team Leader for at least 6 months in the business, be confident in your role and be wanting to take the next step into an Assistant Manager role.

    • You will have already demonstrated your skills, willingness to travel to other stores to gain experience and build your network, and have completed a career conversation or interview with your Line Manager and Area Manager to confirm your readiness for the programme.

  6. Can I apply for multiple roles?

    Yes, you can apply to multiple roles! However, we recommend that you focus on positions that truly align with your skills, interests and location preferences. When applying for several roles, please ensure that your applications are tailored to each position’s specific requirements. You will be assessed based on how well you match the criteria for each role and may be invited to interview for multiple positions. Take the time to consider which roles best suit your location, strengths and career goals to make the most of your application.

  7. What training will I receive?

    You will spend your first four weeks training with one of our Store Managers at a designated training store. After that, in your own store, the management team and Area Manager will continue to support you with guidance on operations, leadership, and any challenges you may face.