CRM Campaign Specialist
Croydon
Croydon, United Kingdom
Full Time
Head-Office
Permanent Contract
£ Competitive
About the Role
🌟Join Superdrug Head Office- Make a Real Difference Every Day!🌟
📍Location:
🕒Hours: 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
💷Salary: Competitive
🎉Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
📅Here's the exciting
bit… A day includes:
📝Key Responsibilities:
Manage the end-to-end delivery of multi-channel CRM campaigns using Adobe Campaign to design and build emails, push notifications and SMS
Day to day production and delivery of communications including initial briefs, targeting and data selection, programming campaigns, and sharing results back with team Development and analysis of test and learn strategies to optimise communications effective
Support CRM managers to become more effective in their CRM campaigns with a strong focus on understanding the customer content optimisation and highly targeted data for activating CRM campaigns
Managing the scheduling and deployment of campaigns and member programmes across members and non-members
Sees every interaction with the customer as an opportunity to brighten their day
Discover new ways to work that put a smile on our customers and team members faces, making every shopping experience delightful
Be ‘The Best You’ using positive language and behaviours with customers and team members
Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our O+O platform
Actively developing your ability to use AI effectively and think critically about outputs
Strengthen Human Touch - Keeping the human element strong: Balancing AI efficiency with human coaching, empathy, and team cohesion
What you’ll need to succeed;
Ideally 2+ years of relevant CRM experience
Significant and relevant experience of using Adobe Campaign is key to this role
Familiar with SQL, HTML and Java Script
Ability to organise, analyse and evaluate campaign metrics and translate these into useful insight
Committed to join in, have some fun and celebrate everyone’s hard work
Builds great working relationships based on trust, respect and considers other’s needs
Regularly asks for feedback and uses it to improve and grow
Breaks down problems into smaller, manageable steps for easier resolution
💡Here's what's in it for you:
- 33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
- 2 staff discount codes for yourself and a family member or friend
- 30% discount on Superdrug Own Brand Products both in store and online
- Hybrid working patterns available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station
- Company pension matching and bonus
- We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
- Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
- We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
- Unrivalled Learning and Development programmes
- Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
- Come and be part of something special!
🔒 For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/
Location
Superdrug Head Office, 51 Sydenham Road, Croydon, CR0 2EU, United Kingdom
Why Work With Us?
Superdrug, where we embrace exciting challenges that make a real difference. We provide a supportive environment where your innovative ideas and proactive spirit are not just welcomed but celebrated. Where you can be you! Are you ready to make your mark with us?
Avivia Digicare
Workplace+ You and your family will get access to an app that gives you free healthcare services like Digital GP, mental health consultations and an annual health check!
Holiday
You’ll receive up to 25 days of holiday, with the option to buy or sell days each year. Your holiday entitlement increases with your length of service—rising to 28 days after 3 years and up to 30 days after 5 years. Head office employees also enjoy 8 UK bank holidays each year.
Stream
The Stream app allows you to track how much money you’re earning throughout the month and take up to 40% of it ahead of pay day, giving you more pay flexibility. You will also have access to lots of discounts, a financial coach and a competitive saving pot.
Benefits
You can earn up to 30% bonus with March pay, get annual salary reviews in January, receive up to 7% pension contributions, and opt into company-paid private medical insurance, plus many more benefits. Check out your department page for more!
Amazing Team
Superdrug is a place for everyone. We respect every voice and celebrate individuality. Enjoy team incentives and fun! If you’re passionate and resilient, Superdrug is the place for you!
Team Member Discount
Enjoy perks like 30% off on Superdrug Own Brand products and 10% off on other brands. This includes our Superdrug Health Clinics and Superdrug Online Doctor! We also have friends and family events, where we increase your discount and allow you to share it!
Fantastic Fun
Work at Superdrug is not just work, it’s a fun-filled journey. We create a vibrant atmosphere filled with positivity. Every day brings new opportunities to learn, grow, and make a difference in the lives of our customers and colleagues.
Inspiring Futures
Superdrug is dedicated to inspiring careers We offer a variety of learning opportunities, including bespoke training programs that equip employees with the skills necessary to advance and transition into different roles.
Journey to Joining Our Amazing Team
1. Submit Your Application
Apply online with your CV, highlighting how your skills align with the role at Superdrug.
2. Initial Screening
Our recruitment team will review your application and contact you if it matches our requirements to confirm you are comfortable with the core details of the role and to get to know you better!
3. First Interview
If selected, you will be invited to a competency-based interview with the line manager via teams.
4. Second Interview
If further selected, you will attend a face-to-face interview at our Head Office. Depending on the role, you may be asked to prepare a presentation or complete a task for technical positions. You will be informed in advance if this is required.
5. Offer & Contract
Upon a successful application, you will receive a job offer and contract outlining the specifics of your role, salary, and benefits. Once accepted, we will initiate the onboarding process to collect all necessary details from you.
6. Onboarding
After completing your onboarding, your line manager will contact you to extend a welcome and address any questions you may have to ease first-day nerves. You will then be provided with a comprehensive induction plan designed to ensure your success.
Frequently Asked Questions
Questions? We have answers! - Check out our FAQ page for more.
Job Reference: 265661