- Croydon, United Kingdom
- Head-Office
- Full Time
- Permanent Contract
- £ Competitive
About the Role
🌟 Join Superdrug Head Office – Help Create a Great Workplace Experience! 🌟 🎉 Why Superdrug? 🤝 Reception & Visitor Experience 🔧 Facilities Support 🦺 Health & Safety Desirable
📍 Location: Head Office, Croydon
🕒 Hours: Up to 18 hours per week (Monday, Wednesday and Friday)
💷 Salary: Competitive
Passionate about delivering fantastic service and creating a great workplace environment?
Our vibrant Head Office, based just moments from East Croydon station, is home to hundreds of colleagues working together to deliver That Superdrug Feeling. We're looking for a friendly, proactive and hands-on individual to join our Office Services team.
This is a varied role combining facilities support, porterage, meeting room setup and front-of-house reception cover. We're looking for someone who enjoys being active, takes pride in delivering excellent service and is equally comfortable moving office furniture as they are welcoming visitors to Head Office.
Our success comes from our people. We celebrate individuality, encourage collaboration and work together to create a positive experience for our teams and visitors every day.
📅 Here's the exciting bit… A day includes:
As our Workplace & Facilities Assistant, you'll play a vital role in keeping our Head Office running smoothly.
No two days are the same, but you'll spend your time:
✅ Receiving and distributing deliveries, parcels and post
✅ Moving furniture, equipment and office supplies across the building
✅ Setting up and resetting meeting rooms and event spaces
✅ Supporting office moves and workspace reconfigurations
✅ Welcoming visitors, guests and contractors to Head Office
✅ Providing reception and concierge support during busy periods and holiday cover
✅ Creating a positive first impression for everyone who visits Superdrug
✅ Conducting routine checks of meeting rooms, kitchens and shared spaces
✅ Supporting the Office Services team with day-to-day operational activities
📝 Key Responsibilities
📦 Facilities & Workplace Support
Receive, log and distribute incoming deliveries, parcels and courier items
Prepare and dispatch outgoing mail and packages
Move furniture, office equipment and supplies safely and efficiently throughout the building
Support internal office moves and desk relocations
Set up and reset meeting rooms to required layouts
Assist with office events and workplace activities
Support the Concierge and Reception teams when required
Welcome visitors, guests and contractors in a professional and friendly manner
Create a positive first impression of Superdrug
Respond confidently to visitor enquiries and direct guests appropriately
Assist with meeting room bookings and visitor arrivals
Deliver excellent customer service to colleagues and visitors alike
Conduct routine checks of meeting rooms, kitchens and communal areas
Report faults, maintenance issues and workplace hazards
Maintain safe, organised and tidy storage areas
Support the smooth day-to-day running of Head Office facilities
Follow all Health & Safety policies and procedures
Carry out manual handling tasks safely and responsibly
Help maintain a safe working environment for colleagues and visitors
🔍 What We're Looking For
Essential
Previous experience in a facilities, porterage, workplace support, logistics, hospitality or customer service role
Comfortable working in a physically active role involving regular lifting, carrying, moving and setting up furniture and equipment
Ability to carry out manual handling activities safely throughout the working day
Confident interacting with colleagues, visitors and stakeholders at all levels
Excellent customer service and communication skills
Professional and approachable manner
Strong organisational and time-management skills
Ability to work independently and as part of a team
Basic IT skills, including Microsoft 365 and email
Experience working within a corporate Head Office environment
Reception, concierge or front-of-house experience
Knowledge of Health & Safety and manual handling practices
Experience supporting facilities or workplace services
⭐ Personal Qualities
We're looking for someone who is:
Friendly, welcoming and approachable
Professional and confident when dealing with visitors
Reliable and punctual
Proactive with a hands-on attitude
Comfortable in a physically demanding role
Happy working on their feet for much of the day
Flexible and adaptable
Organised with strong attention to detail
Passionate about delivering excellent service
💪 Additional Requirements
This role involves regular manual handling, lifting, carrying and moving furniture, deliveries and office equipment.
Candidates should be comfortable undertaking the physical requirements of the role, with reasonable adjustments considered where appropriate.
Flexibility to support occasional events, workplace changes and busy periods.
Willingness to provide reception and visitor support when required.
💡 Here's What's In It For You
✨ 33 days holiday rising to 38 days with length of service (inclusive of bank holidays, pro rata)
✨ 2 staff discount cards for yourself and a family member or friend
✨ 30% discount on Superdrug Own Brand products in store and online
✨ Company pension scheme
✨ Bonus opportunity
✨ Access to Stream, giving you access to a percentage of your pay as you earn it
✨ Unrivalled Learning and Development programmes
✨ Enhanced family-friendly policies and company sick pay
✨ Being part of A.S. Watson Group, the world's largest international health and beauty retailer
✨ Working in our modern, collaborative Head Office environment in Croydon
🚀 Come and Be Part of Something Special
If you're someone who enjoys variety, takes pride in delivering great service and wants to play a key role in creating an outstanding workplace experience, we'd love to hear from you.
Apply today and become part of the team behind That Superdrug Feeling.
🔒 For information on how we manage and store your data, please visit our Privacy Policy.
Location
Superdrug Head Office, 51 Sydenham Road, Croydon, CR0 2EU, United Kingdom
Why Work With Us?
Join our team at Superdrug, where we embrace exciting challenges that make a real difference. We provide a supportive environment where your innovative ideas and proactive spirit are not just welcomed but celebrated. Where you can be you! Are you ready to make your mark with us?
Bonus
We have a competitive bonus scheme here and if you reach all of your targets you can achieve up to a 15% on Target /30% Max, alongside your March salary!
Pay Review
We review our pay every year and any increases will take effect from 1st January.
Pension
Saving for retirement is one of the best investments you can make for your future, we can help you with that! If you contribute 5% we’ll contribute pension contributions up to 7%.
Private Medical
You have the option to opt into our Private Medical Insurance scheme. We will pay for your individual cover. You can also add parent and children to this at your own cost.
Aviva Digicare Workplace+
You and your family will get access to an app that gives you free healthcare services like Digital GP, mental health consultations and an annual health check!
Holiday
You’ll get 25 days holiday to use when you like, plus 8 UK bank holidays (pro rated if you work part time). We’ll also increase your holiday the longer you stay, rising to 28 after 3 years, up to 30 after 5 years! You can also buy or sell some each year.
Stream
The Stream app allows you to track how much money you’re earning throughout the month and take up to 40% of it ahead of pay day, giving you more pay flexibility. You will also have access to lots of discounts, a financial coach and a competitive saving pot.
Product Samples & Events
We're often welcoming our suppliers to come in and talk to the team about great new products launches as they’re landing in store. Keep your eye out in the Head Office Cafe to get your hands on some freebies!
Amazing Team
Superdrug is a place for everyone. We respect every voice and celebrate individuality. Enjoy team incentives and fun! If you’re passionate and resilient, Superdrug is the place for you!
Team Member Discount
Enjoy perks like 30% off on Superdrug Own Brand products and 10% off on other brands. This includes our Superdrug Health Clinics and Superdrug Online Doctor! We also have friends and family events, where we increase your discount and allow you to share it!
Fantastic Fun
Work at Superdrug is not just work, it’s a fun-filled journey. We create a vibrant atmosphere filled with positivity. Every day brings new opportunities to learn, grow, and make a difference in the lives of our customers and colleagues.
Inspiring Futures
Superdrug is dedicated to inspiring careers We offer a variety of learning opportunities, including bespoke training programs that equip employees with the skills necessary to advance and transition into different roles within the head office.
Journey to Joining Our Amazing Team
Submit Your Application
Apply online with your CV, highlighting how your skills align with the role at Superdrug.
Initial Screening
Our recruitment team will review your application and contact you if it matches our requirements to confirm you are comfortable with the core details of the role and to get to know you better!
First Interview
If selected, you will be invited to a competency-based interview with the line manager via teams.
Second Interview
If further selected, you will attend a face-to-face interview at our Head Office. Depending on the role, you may be asked to prepare a presentation or complete a task for technical positions. You will be informed in advance if this is required.
Offer & Contract
Upon a successful application, you will receive a job offer and contract outlining the specifics of your role, salary, and benefits. Once accepted, we will initiate the onboarding process to collect all necessary details from you.
Onboarding
After completing your onboarding, your line manager will contact you to extend a welcome and address any questions you may have to ease first-day nerves. You will then be provided with a comprehensive induction plan designed to ensure your success.
Questions? We have answers!
Check out our FAQ page for more.
How do I apply?
It's simple! Start by searching for a job. When you find a position that interests you, click the 'Apply Now' button next to the job title at the top of the page. Then, follow the instructions.
How can I track my application?
You can track your application's progress by logging in with your email address and password. If you haven't received an update yet, your application is still under review, and we will reach out to you as soon as possible. Please also check the email account you used to apply, including your junk folder, to ensure you haven't missed any communication from us.
How do I know if my application has been recieved?
Once submitting your application, you should shortly receive an email to your inbox confirming that your application has been submitted.
I wanted to apply for a position I saw here, but its not listed anymore, can I still apply?
We frequently update our job listings, adding new positions and removing those that are filled or no longer open. If you don't see a job listed, keep checking back as new roles are always being posted.
How can I progress from a Team Leader role within Superdrug?
We have a programme called RMT: Retail Management Training, which is a 3-month development programme to advance management skills and upskill behaviours, helping Team Leaders to be ready for that Assistant Manager role. This is a great way to take that next step into a management role within Superdrug.
Requirements to apply:
You need to be a Team Leader for at least 6 months in the business, be confident in your role and be wanting to take the next step into an Assistant Manager role.
You will have already demonstrated your skills, willingness to travel to other stores to gain experience and build your network, and have completed a career conversation or interview with your Line Manager and Area Manager to confirm your readiness for the programme.
Can I apply for multiple roles?
Yes, you can apply to multiple roles! However, we recommend that you focus on positions that truly align with your skills, interests and location preferences. When applying for several roles, please ensure that your applications are tailored to each position’s specific requirements. You will be assessed based on how well you match the criteria for each role and may be invited to interview for multiple positions. Take the time to consider which roles best suit your location, strengths and career goals to make the most of your application.
What training will I receive?
You will spend your first four weeks training with one of our Store Managers at a designated training store. After that, in your own store, the management team and Area Manager will continue to support you with guidance on operations, leadership, and any challenges you may face.
