- Croydon, United Kingdom
- Head-Office
- Full Time
- Permanent Contract
- ÂŁ Competitive
About the Role
🌟 Step Into Something Amazing at Superdrug Head Office! 🌟 The character we’re looking for: Â
đź“Ť Location East Croydon
đź•’ Hours 37.5 hours
🏠Working Pattern 3 days in office
🎉 Why Superdrug?
Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities.
We’re a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun. Our success comes from our people – they make the difference. We’re all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
As a Product Designer, you will create clear, engaging and accessible digital experiences that meet the needs of our customers while supporting Superdrug’s commercial and digital objectives. You will own defined product design projects from understanding the problem through exploration, design, validation, handover and implementation, combining strong UX, UI and interaction design skills with a high level of craft. You will work closely with the UX & Optimisation Manager, Developers, Business Analysts, Product teams, Trading, Analytics and other stakeholders to deliver polished, scalable and development-ready experiences across our website and mobile app.
📅 Here's the exciting bit… A day includes:
As a Product Designer, you will create clear, engaging and accessible digital experiences that meet the needs of our customers while supporting Superdrug’s commercial and digital objectives. You will own defined product design projects from understanding the problem through exploration, design, validation, handover and implementation, combining strong UX, UI and interaction design skills with a high level of craft. You will work closely with the UX & Optimisation Manager, Developers, Business Analysts, Product teams, Trading, Analytics and other stakeholders to deliver polished, scalable and development-ready experiences across our website and mobile app.
đź“ť Key Responsibilities
Owning defined product design projects from problem understanding through to design, validation and implementation.
Translating customer needs, business requirements and insight into user flows, wireframes, prototypes and high-fidelity designs.
Designing polished and responsive experiences across web and app, considering hierarchy, interaction states, edge cases and accessibility.
Creating and refining reusable components, patterns and variants as part of Superdrug’s digital design system, improving consistency and scalability across journeys.
Preparing clear, development-ready designs that communicate responsive behaviour, component usage, interactions and key requirements.
Collaborating closely with Developers, Business Analysts, Product teams and other stakeholders throughout delivery to resolve design challenges and ensure solutions are implemented effectively.
Reviewing implemented experiences and supporting design QA to maintain a high level of quality in what reaches customers.
Using customer research, usability testing, competitor analysis, analytics and behavioural insight to inform design decisions and identify optimisation opportunities.
Presenting design work, explaining design decisions and contributing to workshops and cross-functional discussions.
Managing multiple design projects and priorities while delivering work to agreed timelines.
Customer Focus: Be the voice of customers and orchestrate the organisation to live the brand purpose and inspire a customer-first culture to build customer love in every touchpoint of our online and offline platform.
Tech & AI: Helping your team understand when to use AI, when to rely on human judgment, and how to combine both.
âś… This job is a good fit for you if:
You are passionate about Product Design and enjoy turning customer and business problems into well-crafted digital experiences.
You have a portfolio that demonstrates strong UX thinking, UI and interaction design, and examples of work taken from problem definition through to implementation.
You have a strong eye for visual detail and care about hierarchy, spacing, responsive behaviour, interaction states and overall design quality.
You are comfortable taking ownership of projects, making day-to-day design decisions and progressing work independently while knowing when to seek input.
You think beyond individual screens and consider the wider customer journey, reusable patterns and how your work fits within a broader digital experience.
You are collaborative, customer focused and comfortable balancing customer needs, commercial objectives, technical constraints and delivery requirements.
Ensures the team prioritizes actions which delight the customer/team member
Can manage tough/complex messages with all stakeholders.
🛠️ What you’ll need:
Experience designing and delivering customer-facing digital products, supported by a strong Product Design or UX/UI portfolio.
Strong UI and interaction design skills, including wireframing, prototyping and high-fidelity interface design.
Experience designing responsive experiences across web and mobile.
Advanced proficiency in Figma, including components, variants, variables and well-structured reusable design patterns.
Experience working with or contributing to a design system or component library.
Experience preparing development-ready designs and collaborating directly with Developers through implementation.
Understanding of accessibility and inclusive design principles, including familiarity with WCAG guidelines.
Experience using customer research, usability testing, analytics or behavioural insight to inform design decisions.
Strong communication, collaboration and organisational skills, with the ability to independently manage defined projects and multiple priorities.
Experience within eCommerce, retail, marketplaces, travel or another high-traffic customer-facing digital environment would be beneficial but is not essential.
Experience with native apps, experimentation, A/B testing, conversion optimisation or tools such as UserTesting, Quantum Metric, GA4 or similar would be advantageous.
You are a craft-focused designer who cares about creating polished, consistent and accessible experiences.
You take ownership of your work and are comfortable driving projects forward while collaborating with others when needed.
You are pragmatic, action oriented and comfortable with a “roll up your sleeves” approach.
You think systematically and look for scalable, reusable solutions rather than designing experiences in isolation.
You are curious about customer behaviour, new technologies and evolving Product Design practices.
You can work effectively in a fast-paced environment with multiple priorities and are motivated to grow your ownership of customer journeys, discovery and optimisation.
đź’ˇ Here's what's in it for you:
33 days holiday rising to 38 days with length of service (inclusive of bank holidays)
2 staff discount codes for yourself and a family member or friend
30% discount on Superdrug Own Brand Products both in store and online
Company pension matching and bonus
We offer Stream - a money management app that gives you access to a percentage of your pay as you earn it
Being part of more! We are part of a group who work closely with Savers, The Perfume Shop and Three UK
We are part of A.S. Watson Group, the world's largest international health and beauty retailer with over 15,700 stores in 25 markets!
Unrivalled Learning and Development programmes
Enhanced maternity/shared parental/adoption leave, company sick pay and pregnancy loss and support
Come and be part of something special!
đź”’ For information on how we manage and store your data please go to Superdrug Privacy Policy
Location
Superdrug Head Office, 51 Sydenham Road, Croydon, CR0 2EU, United Kingdom
Why Work With Us?
Join our team at Superdrug, where we embrace exciting challenges that make a real difference. We provide a supportive environment where your innovative ideas and proactive spirit are not just welcomed but celebrated. Where you can be you! Are you ready to make your mark with us?
Bonus
We have a competitive bonus scheme here and if you reach all of your targets you can achieve up to a 15% on Target /30% Max, alongside your March salary!
Pay Review
We review our pay every year and any increases will take effect from 1st January.
Pension
Saving for retirement is one of the best investments you can make for your future, we can help you with that! If you contribute 5% we’ll contribute pension contributions up to 7%.
Private Medical
You have the option to opt into our Private Medical Insurance scheme. We will pay for your individual cover. You can also add parent and children to this at your own cost.
Aviva Digicare Workplace+
You and your family will get access to an app that gives you free healthcare services like Digital GP, mental health consultations and an annual health check!
Holiday
You’ll get 25 days holiday to use when you like, plus 8 UK bank holidays (pro rated if you work part time). We’ll also increase your holiday the longer you stay, rising to 28 after 3 years, up to 30 after 5 years! You can also buy or sell some each year.
Stream
The Stream app allows you to track how much money you’re earning throughout the month and take up to 40% of it ahead of pay day, giving you more pay flexibility. You will also have access to lots of discounts, a financial coach and a competitive saving pot.
Product Samples & Events
We're often welcoming our suppliers to come in and talk to the team about great new products launches as they’re landing in store. Keep your eye out in the Head Office Cafe to get your hands on some freebies!
Amazing Team
Superdrug is a place for everyone. We respect every voice and celebrate individuality. Enjoy team incentives and fun! If you’re passionate and resilient, Superdrug is the place for you!
Team Member Discount
Enjoy perks like 30% off on Superdrug Own Brand products and 10% off on other brands. This includes our Superdrug Health Clinics and Superdrug Online Doctor! We also have friends and family events, where we increase your discount and allow you to share it!
Fantastic Fun
Work at Superdrug is not just work, it’s a fun-filled journey. We create a vibrant atmosphere filled with positivity. Every day brings new opportunities to learn, grow, and make a difference in the lives of our customers and colleagues.
Inspiring Futures
Superdrug is dedicated to inspiring careers We offer a variety of learning opportunities, including bespoke training programs that equip employees with the skills necessary to advance and transition into different roles within the head office.
Journey to Joining Our Amazing Team
Submit Your Application
Apply online with your CV, highlighting how your skills align with the role at Superdrug.
Initial Screening
Our recruitment team will review your application and contact you if it matches our requirements to confirm you are comfortable with the core details of the role and to get to know you better!
First Interview
If selected, you will be invited to a competency-based interview with the line manager via teams.
Second Interview
If further selected, you will attend a face-to-face interview at our Head Office. Depending on the role, you may be asked to prepare a presentation or complete a task for technical positions. You will be informed in advance if this is required.
Offer & Contract
Upon a successful application, you will receive a job offer and contract outlining the specifics of your role, salary, and benefits. Once accepted, we will initiate the onboarding process to collect all necessary details from you.
Onboarding
After completing your onboarding, your line manager will contact you to extend a welcome and address any questions you may have to ease first-day nerves. You will then be provided with a comprehensive induction plan designed to ensure your success.
Questions? We have answers!
Check out our FAQ page for more.
How do I apply?
It's simple! Start by searching for a job. When you find a position that interests you, click the 'Apply Now' button next to the job title at the top of the page. Then, follow the instructions.
How can I track my application?
You can track your application's progress by logging in with your email address and password. If you haven't received an update yet, your application is still under review, and we will reach out to you as soon as possible. Please also check the email account you used to apply, including your junk folder, to ensure you haven't missed any communication from us.
How do I know if my application has been recieved?
Once submitting your application, you should shortly receive an email to your inbox confirming that your application has been submitted.
I wanted to apply for a position I saw here, but its not listed anymore, can I still apply?
We frequently update our job listings, adding new positions and removing those that are filled or no longer open. If you don't see a job listed, keep checking back as new roles are always being posted.
How can I progress from a Team Leader role within Superdrug?
We have a programme called RMT: Retail Management Training, which is a 3-month development programme to advance management skills and upskill behaviours, helping Team Leaders to be ready for that Assistant Manager role. This is a great way to take that next step into a management role within Superdrug.
Requirements to apply:
You need to be a Team Leader for at least 6 months in the business, be confident in your role and be wanting to take the next step into an Assistant Manager role.
You will have already demonstrated your skills, willingness to travel to other stores to gain experience and build your network, and have completed a career conversation or interview with your Line Manager and Area Manager to confirm your readiness for the programme.
Can I apply for multiple roles?
Yes, you can apply to multiple roles! However, we recommend that you focus on positions that truly align with your skills, interests and location preferences. When applying for several roles, please ensure that your applications are tailored to each position’s specific requirements. You will be assessed based on how well you match the criteria for each role and may be invited to interview for multiple positions. Take the time to consider which roles best suit your location, strengths and career goals to make the most of your application.
What training will I receive?
You will spend your first four weeks training with one of our Store Managers at a designated training store. After that, in your own store, the management team and Area Manager will continue to support you with guidance on operations, leadership, and any challenges you may face.
