- Croydon, United Kingdom
- Head-Office
- Full Time
- Permanent Contract
- Ā£ Competitive
About the Role
šJoin Superdrug Head Office- Make a Real Difference Every Day!š šLocation: East Croydon šWhy Superdrug? Passionate about Beauty and Health? Want to be part of an innovative, trend setting retailer? Our vibrant Head Office, based by East Croydon station is a fantastic environment filled with hundreds of brilliant personalities. Online Health Experience Manager is responsible for growing Superdrug's online healthcare business by creating market-leading digital health experiences that help customers find, understand and access the right products, services and advice.Ā šKey Responsibilities: Ā Leading the online healthcare customer experience roadmap across Superdrug.com and the app. fĀ This job is a good fit for you if:Ā You are a self starter and able to identify opportunities and implement themĀ Ā Experience in ecommerce, digital trading, digital product, CRM, online marketing, customer experience or a related digital commercial role.Ā Ā š”Here's what's in it for you: š For information on how we manage and store your data please go to https://www.superdrug.jobs/privacy-policy/ Ā
šHours:Ā 37.5 | 9.00am - 5.30pm - Hybrid working available depending on role responsibilities with 2 days working from home and 3 days in our stylish, modern and collaborative office close to East Croydon Station.
š·Salary:Ā Competitive
Weāre a team that puts our customers and our teams at the heart of everything we do. At Superdrug, we aim to be the best in accessible health & beauty, loved by our customers for value, choice, friendly advice, service and fun.
Our success comes from our people ā they make the difference. Weāre all about personality, we have fun, and we work hard to deliver That Superdrug feeling.
š
Here's the exciting
bitā¦ A day includes:
The role will work across Trading, Healthcare Services, CRM, Content, UX, Digital Marketing, eCommerce and Technology teams to deliver seamless customer journeys that increase health participation online, trust, engagement and commercial performance.
Improving health search, autocomplete, search filters, no-results journeys and solution-led navigation so customers can find the right product, content or service by symptom, condition or health need.Ā
Working with UX, product and technology teams to organise digital health journeys around customer needsĀ Ā
Partnering with Category Trading to strengthen Own Brand visibility through PDPs, category landing pages, homepage merchandising, app journeys, comparison content, FAQs and trust signals.Ā
Working with the content team to develop expert-led Health Hub content and condition guides that are easy to scan, commercially connected and discoverable through on-site search, SEO and GEO.Ā
Working with Healthcare Services to make Online Doctor and healthcare services visible at the point of need across PDPs, service landing pages, Health Hub content and app journeys.Ā
Reducing customer friction from symptom discovery through consultation, booking, treatment or prescription fulfilment.Ā
Creating connected customer journeys that link health needs, products, services, content, CRM and digital marketing activity into complete health missions.Ā
Working with CRM and Loyalty teams to build replenishment reminders, seasonal health nudges and lapsed customer win-back journeys.Ā
Using customer behaviour, search insight, loyalty data and performance reporting to identify opportunities, prioritise activity and measure commercial impact.Ā
Supporting AI-enabled health experiences, including AI-ready content, natural language search, intent recognition, personalisation, routine builders and lifecycle recommendations.Ā
Managing cross-functional delivery from concept through testing, launch and optimisation.Ā
You are motivated by finding growth opportunities and turning ideas into measurable results.Ā
You get satisfaction through delivering improvements that make a genuine difference to customers and business performance.Ā
You enjoy solving customer problems and making complex health journeys feel simple, reassuring and accessible.Ā
You know you add value through combining commercial thinking with customer insight and digital execution.Ā
You understand how content, commerce, search, CRM, UX and technology work together to create brilliant customer experiences.Ā
You are good at balancing strategic planning with hands-on delivery.Ā
You can easily build relationships and bring people together around a shared goal.Ā
You have developed the ability to influence multiple teams and manage competing priorities.Ā
You enjoy working in a fast-paced environment where priorities evolve and innovation is encouraged.Ā
You are curious about emerging technologies, including AI, and how they can improve customer experience, discovery and personalisation.Ā
What youāll need:Ā
Strong understanding of customer journey optimisation, conversion principles, digital merchandising and onsite experience.Ā
Experience using customer insight, search data, analytics and commercial performance reporting to inform decisions.Ā
Working knowledge of content strategy, SEO, GEO, search optimisation and personalisation.Ā
Experience delivering cross-functional projects involving commercial, customer, technology and operational stakeholders.Ā
An understanding of healthcare, pharmacy, wellbeing or regulated customer journeys would be valuable.Ā
Knowledge of AI, digital innovation or emerging customer engagement technologies would be beneficial.Ā
Location
Superdrug Head Office, 51 Sydenham Road, Croydon, CR0 2EU, United Kingdom
Why Work With Us?
Join our team at Superdrug, where we embrace exciting challenges that make a real difference. We provide a supportive environment where your innovative ideas and proactive spirit are not just welcomed but celebrated. Where you can be you! Are you ready to make your mark with us?
Bonus
We have a competitive bonus scheme here and if you reach all of your targets you can achieve up to a 15% on Target /30% Max, alongside your March salary!
Pay Review
We review our pay every year and any increases will take effect from 1st January.
Pension
Saving for retirement is one of the best investments you can make for your future, we can help you with that! If you contribute 5% weāll contribute pension contributions up to 7%.
Private Medical
You have the option to opt into our Private Medical Insurance scheme. We will pay for your individual cover. You can also add parent and children to this at your own cost.
Aviva Digicare Workplace+
You and your family will get access to an app that gives you free healthcare services like Digital GP, mental health consultations and an annual health check!
Holiday
Youāll get 25 days holiday to use when you like, plus 8 UK bank holidays (pro rated if you work part time). Weāll also increase your holiday the longer you stay, rising to 28 after 3 years, up to 30 after 5 years! You can also buy or sell some each year.
Stream
The Stream app allows you to track how much money youāre earning throughout the month and take up to 40% of it ahead of pay day, giving you more pay flexibility. You will also have access to lots of discounts, a financial coach and a competitive saving pot.
Product Samples & Events
We're often welcoming our suppliers to come in and talk to the team about great new products launches as theyāre landing in store. Keep your eye out in the Head Office Cafe to get your hands on some freebies!
Amazing Team
Superdrug is a place for everyone. We respect every voice and celebrate individuality. Enjoy team incentives and fun! If youāre passionate and resilient, Superdrug is the place for you!
Team Member Discount
Enjoy perks like 30% off on Superdrug Own Brand products and 10% off on other brands. This includes our Superdrug Health Clinics and Superdrug Online Doctor! We also have friends and family events, where we increase your discount and allow you to share it!
Fantastic Fun
Work at Superdrug is not just work, itās a fun-filled journey. We create a vibrant atmosphere filled with positivity. Every day brings new opportunities to learn, grow, and make a difference in the lives of our customers and colleagues.
Inspiring Futures
Superdrug is dedicated to inspiring careers We offer a variety of learning opportunities, including bespoke training programs that equip employees with the skills necessary to advance and transition into different roles within the head office.
Journey to Joining Our Amazing Team
Submit Your Application
Apply online with your CV, highlighting how your skills align with the role at Superdrug.
Initial Screening
Our recruitment team will review your application and contact you if it matches our requirements to confirm you are comfortable with the core details of the role and to get to know you better!
First Interview
If selected, you will be invited to a competency-based interview with the line manager via teams.
Second Interview
If further selected, you will attend a face-to-face interview at our Head Office. Depending on the role, you may be asked to prepare a presentation or complete a task for technical positions. You will be informed in advance if this is required.
Offer & Contract
Upon a successful application, you will receive a job offer and contract outlining the specifics of your role, salary, and benefits. Once accepted, we will initiate the onboarding process to collect all necessary details from you.
Onboarding
After completing your onboarding, your line manager will contact you to extend a welcome and address any questions you may have to ease first-day nerves. You will then be provided with a comprehensive induction plan designed to ensure your success.
Questions? We have answers!
Check out our FAQ page for more.
How do I apply?
It's simple! Start by searching for a job. When you find a position that interests you, click the 'Apply Now' button next to the job title at the top of the page. Then, follow the instructions.
How can I track my application?
You can track your application's progress by logging in with your email address and password. If you haven't received an update yet, your application is still under review, and we will reach out to you as soon as possible. Please also check the email account you used to apply, including your junk folder, to ensure you haven't missed any communication from us.
How do I know if my application has been recieved?
Once submitting your application, you should shortly receive an email to your inbox confirming that your application has been submitted.
I wanted to apply for a position I saw here, but its not listed anymore, can I still apply?
We frequently update our job listings, adding new positions and removing those that are filled or no longer open. If you don't see a job listed, keep checking back as new roles are always being posted.
How can I progress from a Team Leader role within Superdrug?
We have a programme called RMT: Retail Management Training, which is a 3-month development programme to advance management skills and upskill behaviours, helping Team Leaders to be ready for that Assistant Manager role. This is a great way to take that next step into a management role within Superdrug.
Requirements to apply:
You need to be a Team Leader for at least 6 months in the business, be confident in your role and be wanting to take the next step into an Assistant Manager role.
You will have already demonstrated your skills, willingness to travel to other stores to gain experience and build your network, and have completed a career conversation or interview with your Line Manager and Area Manager to confirm your readiness for the programme.
Can I apply for multiple roles?
Yes, you can apply to multiple roles! However, we recommend that you focus on positions that truly align with your skills, interests and location preferences. When applying for several roles, please ensure that your applications are tailored to each positionās specific requirements. You will be assessed based on how well you match the criteria for each role and may be invited to interview for multiple positions. Take the time to consider which roles best suit your location, strengths and career goals to make the most of your application.
What training will I receive?
You will spend your first four weeks training with one of our Store Managers at a designated training store. After that, in your own store, the management team and Area Manager will continue to support you with guidance on operations, leadership, and any challenges you may face.
